Role: Partner Coordination Department: IT

Grade: A6-2 / A6-1 Location: RO

Education: Any graduate with Diploma/certification in Hardware & Networking

Experience: 5-7 years of relevant experience

SUMMARY

Partner Coordinator oversees Partner compliance, Partner communication, and Partner development, coordinating Partner visits, and troubleshooting Partner concerns.

Partner Management

- Develop and maintain solid relationships with vendors to ensure seamless service delivery.
- Monitor vendor performance and compliance with contractual agreements.
- Address and resolve any vendor-related issues promptly and effectively.

Coordination

- Ensure timely and accurate delivery of services as per agreed SLA/SOW.
- Collaborate with internal teams to align vendor services as per the project needs.

Quality Assurance

- Review and assess the quality of services provided by vendors.




- Implement quality control measures to ensure high standards are met.
- Provide feedback to vendors and work with them to improve service quality.

Administrative Tasks

- Maintain accurate records of vendor contracts, SLA agreements, communications, and performance.
- Prepare and present reports on vendor performance and service delivery metrics.
- Assist in the negotiation and renewal of vendor contracts as needed.
- Need to prepare the reports on daily, weekly, monthly, on calls handling.
- Take the ownership on calls, assigned task up to End – End closer.

Self-Development

- Learn on the job and from planned learning activities for continuous selfdevelopment.

📌 Retail Partner Support (West Bengal)
🏢 Landmark Group
📍 West Bengal