- Responsible to build excellent customer relationship.
- Ensure profile completeness of registered customers.
- Understand the needs of inbound/Outbound/Walk-in Customers and approach them appropriately to meet their requirements.
- Ensure customer retention and renewal of membership by providing effective customer support services
- Responsible for the upkeep of the retail infrastructure
- Handling sales cash as per process and generating Pay in slips on receipt of payments and uploading the challan on the retail interface to support reconciliations
- Maintaining internal logistics and providing timely details of petty cash to the Head Office.
- Complying with corporate governance norms and ensuring all documents are updated for audit.
- Ensuring timely opening and closing of the outlet and keeping it operational during functional hours.