About LifeGuru

LifeGuru is a growing spiritual-tech startup building a digital-first platform for authentic Mandir Puja and Chadhava Seva. We are creating a trusted and meaningful experience for devotees across their spiritual journeys.

This is not a traditional calling or telecalling job. As a Relationship Manager, you will be a frontline part of the customer experience, helping devotees, building customer relationships, driving repeat engagement, and contributing to customer operations and process improvement.

Key Responsibilities

- Be the first point of contact for devotees and customers through phone calls and WhatsApp communication.
- Understand customer requirements and guide them to the right Puja and Seva.
- Handle customer queries, customer support, booking follow-ups and Prasad dispatch follow-ups.
- Build strong customer relationships through empathetic, transparent and timely communication.
- Resolve customer concerns and provide an excellent customer experience.
- Conduct timely customer follow-ups and help convert one-time bookings into repeat customers.
- Understand customer behaviour and identify patterns in customer queries, drop-offs and repeat engagement.
- Share customer insights with the team to improve customer experience, retention and operational processes.
- Contribute to developing processes, workflows and playbooks as LifeGuru scales.

Who Should Apply?

- Freshers and final-year students are encouraged to apply.
- Candidates from BBA, Psychology or related disciplines are preferred.
- Strong Hindi and English communication skills are required.
- Genuine empathy, patience and customer-handling skills.
- Comfortable with customer interaction,



phone calls and WhatsApp communication.
- Comfortable using basic computer tools such as MS Office and Google Sheets.
- Interest in Customer Success, Customer Experience, Relationship Management or Customer Operations is a plus.
- Highly motivated, transparent, proactive and eager to learn.
- Comfortable working in a fast-paced startup environment.
- Solid ownership, problem-solving skills and bias for action.

Work Details

- Location: Pune candidates must be based in Pune or willing to relocate.
- Work Mode: Work From Office.
- Salary: 3 Lakhs 3.5 Lakhs per annum.
- Working Days: 5-day working week with rotational weekly offs.
- Timings: Flexible, rotational shifts.
- Experience: No prior experience required; training will be provided.

Why Join LifeGuru?

- Chance to work with a growing spiritual-tech startup.
- Hands-on exposure to Customer Experience, Customer Success, Customer Operations and Relationship Management.
- Learn customer psychology, customer retention and customer behaviour.
- Structured onboarding and continuous training.
- Performance-based incentives.
- Opportunity to contribute to process building and business growth from day one.
- Build skills in customer communication, relationship management, problem solving and operations that remain valuable throughout your career.

Key Skills Relationship Management | Customer Relationship Management | Customer Experience | Customer Success | Customer Support | Customer Service | Customer Operations | Customer Retention | Client Handling | Customer Handling | Customer Communication | Follow-up | Hindi | English | Communication Skills | Problem Solving | MS Office | Google Sheets | Freshers

Apply now and help build the playbook.

📌 Relationship Manager (Pune)
🏢 LifeGuru
📍 Pune