Job Purpose:

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The role entails building deep relationships with clients including government bodies, quasi- judicial authorities, autonomous bodies, State Departments, etc in order to maximize profitability and meet targets while minimizing risk and ensuring strict adherence to guidelines. The role bearer is primarily a first touchpoint for clients for resolution of issues. The role bearer has a responsibility to increase customer penetration across current account, Retail Asset, Government Banking products contributing to achieving the larger organizational objectives of the bank.

Roles &

Responsibilities:

- Ensure seamless customer on boarding by ensuring best in-class customer servicing standards and processes and develop deep relationships to become the client' banking partner of choice

- Spearhead business generation within stringent and energetic regulations and bank's risk appetite to expand the volume of trade of Government Banking Group

- Tie up with financial institutions to share revenue sources and realize synergies

- This role further entails the responsibility of understanding client needs, business and sector characteristics

- Understand customer requirements and structure solutions to achieve customer satisfaction while remaining aligned with the bank’s policies

- Responsible for accurate and timely KYC, ensuring compliance and risk categorization
- The role bearer is accountable for customer acquisition of high value, high ticket sizeaccounts after due diligence





- Ideate to create diversified revenue sources for Government Banking Group and facilitate campaigns to increase customer penetration and acquire high quality clients

- Study financial reports of clients to identify early warning signs and flag potential pitfalls to prevent losses to the bank

- Monitor portfolio and flag early warning signals while maintaining a constant touchpoint with the clients

- Perform credit analysis as mandated by RBI

- Gather and leverage market intelligence to incorporate best practices

- Develop and maintain constructive relationships with key internal and externalstakeholders to help achieve business critical goals

- Collaborate with internal stakeholders (Treasury, Risk, Compliance, Legal) to achieve
- the desired business objectives whilst ensuring maximum efficiency in internal
- processes

- Create and deploy strong mechanisms that can constantly measure and monitor the customer satisfaction and envision changes to existing processes to improve specifications and performance

- Ensure high quality customer service and review customer complaints in order to maintain customer satisfaction and increase the treasury

Managerial and Leadership Responsibilities:

- Champion IDFC First's customer first culture by driving the team to take up high degree servicing norms to ensure absolute customer delight

- Attract and retain best-in-class talent for key roles in their reporting structure

- Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements

Requirements

Education Qualification:

Graduation: Any Graduation (as per requirement).

Post-graduation: Any Post-graduation

Experience:

12+ Years of relevant Government Banking experience

📌 Relationship Manager - Government Banking Group (India)
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📍 India