Regional Operations Manager – Multi-Unit Retail & Services Operations

? Hyderabad (Pan-India Travel) · ? Ode by Ridhira (Ridhira Group)

About Ode by Ridhira

Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview A hands-on, field-intensive leadership role owning *day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but **not required*.

Key Responsibilities

- Own complete P&L; for assigned outlets — revenue, cost control, [EBITDA]margin,
- Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion
- Improve core retail metrics — staff productivity, utilisation/occupancy, retention,
- Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks
- Track [NPS]() and mystery audits; own the guest experience
- Recruit, train, mentor and manage floor + front-office teams; control attrition
- Run operations across formats — airport, hotel, mall, high-street
- Manage inventory, retail products, procurement, shrinkage
- Ensure statutory, lease,



[Shops & Establishments](), GST and operational compliance
- Support new-outlet launches, pre-opening, fit-outs, ramp-up

Preferred Candidate Profile

- 9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format
- Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops
- Proven ownership of 4+ outlets with full P&L;
- Solid on membership / subscription revenue models
- Comfortable travelling 60%+
- Data-fluent: POS, CRM, dashboards, roster tools (Zoho, or similar)

Preferred Experience

- Airport / hotel / mall / high-street retail operations
- Teams of 400+
- Pre-opening & new-unit launches

Target backgrounds (illustrative):

Kaya · Kaya Skin Clinic · VLCC · Enrich Salons · Lakmé Salon · Naturals · Jean-Claude Biguine · Four Fountains · Tattva · O2/Ode · Oliva · ClearSkin · Lenskin/Lenskart · Titan Eye+ · Starbucks India · Domino's · Third Wave · Cult.fit · Shoppers Stop · Nykaa retail · and similar multi-location consumer businesses.

? Apply via LinkedIn Easy Apply · ? [email protected] · ? +91 73866 88223

#RegionalOperations #AreaManager #ClusterManager #RetailOperations #StoreOperations #MultiUnitOperations #PandL #UnitEconomics #ServiceOperations #MembershipSales #Zenoti #PreOpening #ConsumerRetail #WellnessJobs #HospitalityJobs #HyderabadJobs #HiringNow #RidhiraGroup #OdeSpa

📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad