- Welcome and assist patients, attendants, visitors, and other hospital guests in a polite and professional manner.

- Register new and returning patients accurately in the hospital information/registration system.

- Schedule, reschedule, and confirm appointments with doctors and departments.

- Provide patients and attendants with information regarding doctors, departments, consultation timings, investigations, and hospital services.

- Handle incoming and outgoing telephone calls and direct calls to the appropriate department or personnel.

- Coordinate with doctors, nurses, billing, laboratory, pharmacy, diagnostic, and other departments as required.

- Guide patients to the appropriate department, consultation room, diagnostic area, billing counter, or other services.

- Maintain accurate patient and visitor records and ensure proper documentation.

- Assist with admission, discharge, transfer, and other administrative procedures when required.

- Coordinate with the billing department regarding consultation charges, packages, payments, and related patient queries.

- Handle patient enquiries and complaints professionally and escalate unresolved issues to the appropriate authority.





- Maintain confidentiality of patient information and comply with hospital policies regarding privacy and data protection.

- Maintain the reception area in a clean, organized, and professional manner.

- Receive and distribute hospital correspondence, reports, documents, and messages as required.

- Assist emergency patients and attendants by promptly coordinating with the appropriate medical/emergency team.

- Maintain proper shift handover and communicate significant pending matters to the next shift.

- Follow hospital policies, procedures, infection-control requirements, safety protocols, and customer-service standards.

- Perform any other front-office or administrative duties assigned by the supervisor/management.

Required Qualifications

- Minimum qualification: Graduate.

- Diploma or certification in Hospital Administration, Front Office Management, or a related field is an advantage.

- Previous experience in a hospital, clinic, healthcare facility, hotel, or customer-service environment is preferred.

- Freshers with good communication and interpersonal skills may also be considered.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Receptionist (Attingal)
🏢 Sree Gokulam Medical Center
📍 Attingal