? Join iCOVER – A global leader in background screening and risk & compliance

? About us

At iCOVER , we specialize in background screening and risk & compliance solutions that empower companies around the world to make informed decisions with confidence.

With over 20 years of international experience , we operate from our global headquarters in Paris, supported by a network of 12 offices across France, the UK, the US, Mexico, Switzerland, Tunisia, Morocco, Bulgaria, India, Australia, Vietnam, and Singapore . Our diverse team of 230+ professionals enables us to deliver services in over 200 countries .

Whether it’s ensuring compliance, managing risk, or supporting strategic growth, iCOVER is your trusted partner.

? Learn more: www.icover-services.com

? Your role To support our continued growth, we are looking for a Quality Specialist .

Overview:

The Quality Specialist role is designed to maintain working quality processes and procedures with the purpose of effective, accurate, result-oriented analysis. This role requires flexibility and excellent organizational skills. The QS is required to communicate via both written and verbal correspondence with various Teams, to maintain quality driven results. The QS needs to be able to proactively organize and manage workloads according to Business needs.

Key responsibilities:

- Review of cases to ensure quality handling
- Reviews process for existing countries and participates in the processes built for new countries;
- Works with Operations team to ensure clear communication between the different teams and locations.




- Ensures correct use and availability of standard and client specific processes.
- Spot checks cases to ensure quality standards have been met.
- Makes sure the appropriate standard wording is used for the specific case;
- Ensure deadlines are met according to the quality procedures;
- Helps resolve training and/or process issues;
- Respects Clients Service Level Agreements always.

? What we're looking for

Key qualifications and skills:

- Excellent command of English language (both written and spoken)
- 1+ Years of experience in BGV QS Role
- Flexible approach to working hours.
- Technical skills (Word, Excel, PowerPoint, Internet research, internal & external databases);
- Personality competencies: analytical thinking, attention to detail, excellent time management;
- Behavioural qualities: Problem-solving, quality-oriented attitude, ability to work with different people/institutions, exhibit diplomacy when it is needed, ready to adapt to potential changes, assertiveness, focused and serious approach to work;
- Experience in the field of customer support will be an advantage.

? What you’ll find at iCOVER An attractive and transparent compensation package:

- Regularly reviewed salary




- Contribution to transport costs

A flexible and supportive work culture:

- Attractive home office policy
- Management that values work-life balance

A diverse and growth-oriented environment:

- International, inclusive workplace

A company that gives back:

- Annual CSR budget dedicated to human, environmental, or animal causes
- Internal initiatives to drive positive impact

Several social occasions for team spirit and celebration:

- Afterworks, seminars, Christmas Party and more

? Ready to join us? Apply directly on LinkedIn with your CV. We carefully review every application and look forward to learning more about you!

By submitting your application for this position, you acknowledge that in the event you have been selected to work for iCOVER, we shall be entitled to perform an appropriate background screening by verifying the information presented in your application, specifically but without limitation, verification of prior employment and verification of education. The lawful provision, collection, and processing of your personal data is necessary for the purposes of the legitimate interests pursued by iCOVER and the provided data will be processed in strict accordance with the applicable personal data protection legislation.

? Equal chance employer iCOVER is committed to fostering a diverse and inclusive workplace. We welcome all qualified candidates—regardless of gender, age, origin, disability, religion, or identity—to help us build a better, more equitable world together.

📌 Quality Specialist (Bengaluru)
🏢 iCOVER Services
📍 Bengaluru