Role Purpose The Quality Assurance Expert / Quality Auditor is responsible for monitoring, evaluating, and improving the quality and compliance of HR operational transactions. The role ensures accuracy, audit readiness, risk mitigation, and adherence to

SOPs, SLAs, and regulatory requirements across HR processes.

The auditor drives defect reduction, root cause analysis (RCA), continuous improvement, and stakeholder confidence,

particularly for high-risk payroll-impacting processes.

Role Accountabilities

Quality Audits & Compliance

- Perform daily quality audits on HR transactions (financial & non-financial) in line with defined sampling

methodology and coverage expectations.
- Ensure 100% audit coverage for critical/high-risk transactions and risk-based sampling for others.
- Validate transactions against SOPs, process guidelines, system validations, and policy controls.
- Maintain high accuracy scores (DPO/DPU) and ensure correct QuEST / audit tool updates.

Audit Reporting & Analysis

- Document audit findings with explicit error categorization and evidence.
- Perform Root Cause Analysis (RCA) and identify systemic issues, trends, and recurring defects.
- Prepare and publish daily, weekly, and monthly quality reports, dashboards, and insights using Excel / Power BI

where applicable.
- Track rework, reversals, escalations, and corrective actions to closure.





Stakeholder & Process Governance

- Share audit feedback with processors and stakeholders in a constructive, timely, and actionable manner.
- Support internal audits, SOX, EY, and external reviews by ensuring audit readiness and documentation integrity.
- Partner with Operations, SMEs, and Leads to improve process compliance and control effectiveness.

Continuous Improvement

- Identify opportunities for process improvements, automation, and standardization.
- Support training needs identification (TNI) and refresher sessions based on audit outcomes.
- Contribute to SOP updates, control documentation, and governance frameworks.

Role Specification (Technical / Professional Expertise)

- Essential
- 36+ years of experience in HR Quality, Audit,

or Compliance (relevant market experience preferred).
- Graduate/Post-Graduate (BE Graduate, MBA HR

or someone with HR expertise will be preferred)
- Power BI and Power App knowledge
- Advanced Excel Skills
- Good communication • Desired • Experience in business process improvement, value realization, and strategic planning • Familiarity with tools like Signavio, Celonis, or ARIS for process mapping and conformance analysis. • Working knowledge of SAP-based systems such as SuccessFactors, Employee Interaction Center (EIC), and related HR platforms

📌 Quality Auditor/ Quality Assurance Expert (Pune)
🏢 Bct Consulting
📍 Pune