Job DescriptionAbout The Company Dentsu Global Services is a leading provider of innovative marketing and digital solutions, committed to delivering exceptional value to clients worldwide. With a rich history of excellence and a global presence, Dentsu specializes in creating impactful campaigns, leveraging cutting-edge technology, and fostering a collaborative setting that drives growth and success.

The company prides itself on its customer-centric approach, continuous innovation, and dedication to maintaining high standards of quality and integrity across all its services.

About The Role We are seeking a highly skilled Quality Assurance (QA) professional to join our dynamic team at Dentsu Global Services. The ideal candidate will have extensive experience in QA within eCommerce platforms, particularly Salesforce Commerce Cloud (SFCC).

This role involves developing and executing comprehensive testing strategies to ensure the functionality, performance, and reliability of our eCommerce initiatives. As a key member of the QA team, you will collaborate closely with cross-functional teams including development, product management, and business stakeholders to translate business requirements into effective quality benchmarks. Your expertise will help uphold the highest standards of quality, ensuring seamless user experiences and supporting successful product releases.

Qualifications

- Minimum of 5 years of experience in Quality Assurance, with at least 2 years in a dedicated QA role within eCommerce or related fields.
- Proven experience testing Salesforce Commerce Cloud (SFCC) platforms, including familiarity with Business Manager, Merchant Tool, Administrator, Storefront, and related concepts.
- Deep understanding of eCommerce user journeys, buying flows, and domain-specific processes.




- Hands-on experience with Salesforce 3rd party integrations such as CyberSource, Avalara Tax, Klarna, Apple Pay, PayPal, Narvar, UPS & USPS, Social Logins, Kount, Power Reviews, and Einstein.
- Strong knowledge of test management tools like JIRA, Confluence, qTest, and TestRail.
- Experience working within Agile/Scrum methodologies.
- Excellent analytical, problem-solving, and leadership skills.
- Effective stakeholder communication and reporting abilities.
- Exposure to automation testing frameworks is considered an advantage.

Responsibilities

- Conduct comprehensive QA activities across multiple eCommerce initiatives based on Salesforce Commerce Cloud (SFCC).
- Define, develop, and implement test strategies, detailed test plans, and defect tracking processes to ensure thorough coverage and quality assurance.
- Collaborate with cross-functional teams to understand business goals, technical requirements, and translate them into measurable quality benchmarks.
- Review and optimize test cases to maximize coverage and efficiency, ensuring alignment with project timelines and quality standards.
- Maintain hands-on expertise in Business Manager, Merchant Tool, Administrator, Storefront, and related SFCC concepts to facilitate effective testing.
- Report and monitor quality metrics, identify trends, and ensure adherence to release schedules.
- Participate actively in sprint planning,



requirement walkthroughs, and go-live preparations, contributing to continuous improvement processes.
- Develop and execute detailed test plans, test cases, and scripts for Salesforce applications, including third-party integrations such as CyberSource, Klarna, and PayPal.
- Perform testing of shipping methods and configurations, viewport executions, and other critical eCommerce functionalities.
- Coordinate with development teams to identify, document, and track defects, ensuring timely resolution and quality delivery.

Benefits Dentsu Global Services offers a comprehensive benefits package designed to support our employees' well-being and professional growth. Our benefits include competitive salary packages, health insurance coverage, retirement plans, paid time off, and opportunities for continuous learning and development. We foster a collaborative and inclusive work environment that encourages innovation, recognizes achievements, and promotes work-life balance. Additionally, employees have access to various wellness programs, flexible working arrangements, and career advancement opportunities tailored to their individual aspirations and skills.

Equal Opportunity

Dentsu Global Services is an equal opportunity employer committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other protected characteristic. We believe in fostering diversity and inclusion as fundamental values that drive our success and innovation.

All qualified applicants will receive consideration for employment without regard to any protected status.

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