- In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.
- Highly proficient in Cyara IVR automation tool.
- Extensive hands on experience in testing IVRs, inbound and outbound calls using manual / Cyara.
- Hands on experience in Cyara cruncher tool to perform IVR performance testing.
- Excellent communication and collaboration skills, and be a robust team player.
- Experience diagnosing testing issues, and going through the IVR logs to identify the root cause of the issues.
- Gather and analyse functional, non-functional test requirements and perform assessment to confirm testing

Relevant Experience

5+ yrs

Mandatory skills In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.

Desired skills

- In depth knowledge of IVR testing and engineering, and extensive experience in testing process involving Contact Centre products like Amazon Connect.

📌 QA Engineer - IVR Testing (Bengaluru)
🏢 Pi Square Technologies
📍 Bengaluru