Role description

Job Title

Salesforce Engagement Manager / Delivery Manager

Experience Range

12 +

Hiring Location : Bangalore, Chennai, Trivandrum

Must-Have Skills

- 12+ years of IT industry experience.
- Minimum 2+ years in Program Management, PMO, Delivery Operations, Account Operations, or Chief of Staff roles.
- Experience supporting large-scale enterprise transformation programs.
- Strong knowledge of Agile, Scrum, and Protected delivery methodologies.
- Expertise in Program Governance, RAID management, risk & issue tracking, and executive reporting.
- Experience in resource planning, staffing coordination, capacity planning, and utilization tracking.
- Strong stakeholder management with the ability to work closely with Directors, VPs, and client leadership.
- Experience managing distributed global teams (US, India, Singapore, etc.).
- Proficiency with Microsoft Office 365 (Excel, PowerPoint, Teams), Jira, Confluence, and SharePoint.
- Excellent communication, presentation, coordination, and organizational skills.
- Strong ownership, accountability, and ability to manage multiple priorities independently.

Good-to-Have Skills

- Exposure to the Salesforce ecosystem.
- Understanding of Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, OmniStudio, Data Cloud, and Agentforce/AI.
- Experience with Copilot or Generative AI tools.
- Knowledge of Salesforce transformation programs and client delivery operations.
- Experience supporting proposal preparation, effort estimation, and account growth initiatives.
- Familiarity with test automation, AI adoption, and delivery excellence initiatives.
- Salesforce certifications or PM certifications (PMP, Scrum Master, SAFe) are a plus.

Key Responsibilities

- Support the Salesforce Practice Lead and Senior Client Partner in managing strategic Salesforce transformation programs.
- Drive program governance, delivery tracking, executive reporting,



and leadership communications.
- Coordinate staffing, recruitment, onboarding, and resource planning across Salesforce delivery teams.
- Track program schedules, risks, dependencies, action items, and escalations.
- Prepare weekly, monthly, and executive-level dashboards, status reports, and governance artifacts.
- Coordinate leadership reviews, steering committee meetings, and stakeholder communications.
- Monitor account health, delivery KPIs, utilization, revenue forecasts, and operational metrics.
- Support proposal development, account planning, and strategic growth initiatives.
- Coordinate practice-wide initiatives including AI adoption, delivery excellence, capability development, and certification programs.
- Manage communications across global teams and ensure timely closure of action items.

Preferred Domain Knowledge

- Salesforce Transformation Programs
- Program Governance
- Delivery Operations
- PMO
- Resource & Capacity Planning
- Stakeholder Management
- Risk & Issue Management
- Global Delivery Model

Required Tools

- Microsoft Office 365 (Excel, PowerPoint, Teams)
- Jira
- Confluence
- SharePoint
- Copilot / GenAI Tools (Preferred)

Skills Agentforce, Business Operations, Generative AI, Agile, Project Management, Reporting and Analytics, Resource Management, Risk Management, Salesforce Data Cloud, Salesforce Experience Cloud, Issue Analysis

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation.

With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Project Manager II (Salesforce Engagement Manager / Delivery Manager) (Bengaluru)
🏢 UST
📍 Bengaluru