Company Description RBL Bank is one of India’s fastest growing private sector banks, with a broad and expanding presence across the country. The Bank offers specialized services across six key business verticals, including Corporate & Institutional Banking, Commercial Banking, Branch & Business Banking, Retail Assets, and Treasury and Financial Markets Operations.

It serves over 15 million customers through an extensive network of branches and business correspondent outlets across 28 Indian states and Union Territories. RBL Bank is listed on both NSE and BSE (ticker: RBLBANK), reflecting its strong market presence and regulatory transparency. Candidates can explore more about the Bank’s offerings and culture through its official website and blog.

Role Description This is a full time, on-site Product Manager – Digital Onboarding role based in Mumbai. The role involves owning and enhancing the end-to-end digital onboarding journey for retail and business banking customers, ensuring a seamless, compliant, and user-friendly experience across web and mobile channels.

The Product

Manager will collaborate with technology, operations, risk, compliance, and marketing teams to define product requirements, prioritize feature roadmaps, manage implementation, and monitor performance metrics. Daily responsibilities include analyzing customer behavior and funnel data, identifying friction points, driving UX improvements,



and optimizing onboarding processes to increase conversion and reduce drop-offs. The role also includes vendor and stakeholder management, continuous benchmarking against industry best practices, and ensuring adherence to regulatory and security standards in all digital onboarding initiatives.

Qualifications

- Experience in product management or digital product ownership, preferably within banking, financial services, or fintech.
- Strong skills in customer journey mapping, UX/UI collaboration, and process optimization for digital onboarding experiences.
- Proficiency in data analysis, A/B testing, and performance tracking using analytics tools to improve conversion and user experience.
- Knowledge of banking operations, KYC/AML regulations, and risk and compliance requirements related to customer onboarding.
- Ability to work cross-functionally with technology, operations, risk, compliance, and marketing teams to deliver product enhancements.
- Excellent communication, documentation, and stakeholder management skills, with a structured approach to problem-solving.
- Bachelor’s degree in Business, Engineering, Finance, Information Technology, or a related field; a postgraduate degree or MBA is an advantage.
- Prior experience in managing digital onboarding and familiarity with agile methodologies is beneficial.

📌 Product Manager Digital Onboarding (Mumbai)
🏢 RBL Bank
📍 Mumbai