- Review customer interactions, operational processes, and documentation to ensure adherence to defined standards.

- • Conduct quality checks on CRM updates, process compliance, and documentation accuracy.

- • Support operational audits through random, priority-based, and focused reviews.

- • Collect, analyze, and interpret operational data to identify trends, gaps, and improvement opportunities.

- • Prepare reports, scorecards, dashboards, and presentations for business stakeholders.

- • Assist in identifying process bottlenecks and recommending improvement actions.

- • Support Training Needs Identification (TNI) by highlighting recurring performance gaps.

- • Track action plans and follow up on closure of identified observations.

- • Maintain audit records, review trackers, and operational excellence documentation.

- • Collaborate with teams across the organization to drive process standardization and continuous improvement.

📌 Process Excellence Executive (Gurugram)
🏢 Basic Enterprises
📍 Gurugram