We're Hiring

About the Role

We are looking for a self-motivated Process Associate to join our team. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to manage multiple queries efficiently while maintaining quality and SLA standards.

Skills & Expertise:

- Self-motivated with robust phone and verbal communication skills, along with active listening
- Familiarity with CRM systems and practices
- Proficiency in MS Excel, MS Office, and PowerPoint
- Strong multitasking, problem-solving, and time management skills

Roles & Responsibilities:
- Receive calls, emails, and trip feedback, and send an initial response within defined SLAs
- Document all information as per Standard Operating Procedures (SOP)




- Categorize and label each request by type and criticality as per SOP
- Identify Root Cause Analysis (RCA) and action items, documenting them in internal notes to break down issues and understand root causes (guidelines available in SOP)
- Follow up with the relevant owner on RCA outcomes to determine action items
- Respond to employees/customers with the best possible resolution
- Monitor resolution for a day (if required) before closing the ticket
- Participate in real-time quality checks for every call

📌 Process Associate (Hyderabad)
🏢 Moveinsync Technology Solutions
📍 Hyderabad