Principal Engineer – Service Now – Now Assist AI Agents

Role:

- Principal Engineer for ServiceNow focusing on Now Assist AI Agents
- Lead the development of modern Service Management and Automation solutions,

primarily in Healthcare
- Design, develop, and own AI agent platform components, including prompt

engineering, integrations, and workflows
- Act as a technical and functional consultant for ServiceNow implementations

utilizing AI and the Now Assist platform
- Provide architectural guidance, deep product knowledge, and best practices
- Translate customer needs into scalable solutions and manage customer

engagement, including scope and risk management
- Enable and mentor team members on ServiceNow domains

Requirements:

- Extensive experience in Professional Services, ideally with a software OEM

background
- Strong understanding of AI integration into workflows, decision-making, and

automation
- Experience with agentic/autonomous systems, vector search, human-AI interaction
- Proven experience with large-scale, distributed systems and relevant technologies

(Kubernetes, Kafka, Flink, Spark)
- Programming expertise, especially in Java,



JavaScript/TypeScript
- Familiarity with ServiceNow certifications (CMA, CTA) and additional certifications

(TOGAF desirable)
- Hands-on with LLMs, prompt engineering, and applying AI to solve real-world

problems
- 6+ years in software engineering, with a focus on product design and user

experience
- Robust stakeholder management, communication skills, and ability to handle

complex customer needs
- Architectural and systems design skills, capable of working with changing priorities

Skills:

- Technical: ServiceNow platform, AI/ML, large-scale systems, web frameworks,

Java, Kubernetes, data streaming tech
- Consulting/Communication: Customer engagement, solution presentation,

translating technical concepts to business stakeholders
- Design & Visualization: Creating wireframes, workflows, conceptual documents
- Soft skills: Ownership, execution, collaboration, agility in evolving environments

OEM,agentic/autonomous systems,vector search,Java,JavaScript/TypeScript,LLMs

📌 Principal Engineer - Service Now (Hyderabad)
🏢 GrowthAXL
📍 Hyderabad