Job Title: Platform Engineering Senior Engineer

Location: Chennai

Work Type: Hybrid (4 Days work From Office)

Overview:

TekWissen is a global workforce management provider throughout India and many other countries in the world. The below client is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet

Position Description:

- We are looking for an experienced Platform Engineer / Solution Architect with robust expertise in ServiceNow, Solution Architecture, cloud infrastructure, Infrastructure as Code (IaC), CI/CD, and platform engineering.
- The ideal candidate will design, implement, and maintain scalable platform infrastructure and reusable software components that enhance developer productivity, enable self-service capabilities, and ensure secure, reliable, and high-performing enterprise platforms.
- The candidate will collaborate with cross-functional teams to deliver robust infrastructure solutions while incorporating security, automation, monitoring, and disaster recovery best practices.
- Employees in this job function are focused on developing and maintaining reusable software components that serve the needs of product developers in the organization.
- They are responsible for designing, implementing, integrating and maintaining the underlying infrastructure and software applications that support developer productivity and self-service.

Key Responsibilities:

- Collaborate with enterprise architects, software architects, software engineering teams, etc. to design the platform infrastructure and tools encompassing servers, networks, storage, databases, cloud services, etc.
- Implement and manage the infrastructure that supports the platform tools and ensuring that upgrades, security patches and other performance improvements are regularly performed.
- Evaluate cloud providers, containerization solutions and other complex technologies to deeply understand the configurations available and create abstractions of common configurations that can be utilized easily by application teams for their workloads
- Write and execute automated Infrastructure as Code scripts and utilize processes like CI/CD to streamline and automate how the platform infrastructure is provisioned, configured and managed to improve consistency, traceability and repeatability




- Integrate performance and monitoring best practices including QoS and SLA metrics to scale platform applications and managed services automatically due to demand.
- Incorporate security and disaster recovery best practices into the infrastructure applications by integrating access control, identity management, logging/monitoring, public/private network configurations, data encryption, storage backup and disaster recovery, etc.
- Facilitate the integration of enterprise managed software configurations into deployment pipelines managed by application teams to ensure approved configurations and best practices around security, networking, logging & monitoring, performance & scale, etc. are applied
- Advocating feedback with service providers and developers, to ensure the platform continues to grow and evolve to meet their needs

Skills Required:

- service now, Solution Architecture

Required Skills & qualifications:

- Strong experience with ServiceNow platform and enterprise platform engineering.
- Expertise in Solution Architecture and designing scalable enterprise infrastructure solutions.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP) and cloud-native technologies.
- Strong knowledge of Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or similar.
- Experience implementing and managing CI/CD pipelines using tools like Jenkins, GitLab CI, Azure DevOps, or GitHub Actions.
- Experience with containerization and orchestration technologies such as Docker and Kubernetes.
- Solid understanding of servers, networking, storage, databases, and enterprise infrastructure.
- Experience integrating monitoring, logging, and performance management solutions.
- Knowledge of security best practices, including identity and access management (IAM), encryption, network security, disaster recovery, and backup strategies.
- Experience implementing automated infrastructure provisioning and configuration management.
- Ability to collaborate with enterprise architects, software engineering teams,



and infrastructure teams to deliver scalable platform solutions.
- Strong analytical, problem-solving, and communication skills.
- Experience advocating platform improvements and working closely with developers and service providers to enhance developer experience.

Experience Required:

- Senior Engineer Exp: Prac. In 2 coding lang. or adv. Prac. in 1 lang.; guides. 10+ years in IT; 8+ years in development

Experience Preferred:

- ServiceNow Architecture Detail Knowledge Solution Architecture in ServiceNow with ArchiMate Knowledge Java scripting in ServiceNow

Education Required:

- Bachelor's Degree

Education Preferred:

- Additional Safety Training/Licensing/Personal Protection Requirements:

Additional Information :

- Architectural Design & Strategy Contribution: Contribute to and drive the architectural vision and strategy for designated ServiceNow solutions within the Software Group, ensuring alignment with the client's overall enterprise architecture and IT strategy.
- Solution Design & Delivery: Lead the end-to-end design, architecture, and successful delivery of complex ServiceNow solutions across various modules (e.g., ITSM, ITOM ,ITBM, Platform), ensuring they meet critical business requirements, adhere to best practices, and integrate seamlessly with other enterprise systems.
- Technical Guidance & Standards: Provide expert technical guidance and architectural oversight to development teams and project managers.
- Champion and ensure adherence to architectural standards, design patterns, and governance processes for ServiceNow solutions within the group.
- Platform Health & Technical Debt Management: Proactively identify, prioritize, and implement strategies to manage and reduce technical debt within the ServiceNow environment.
- Drive initiatives to ensure optimal platform health, performance, scalability, security, and maintainability for solutions under the group's purview.
- Integrations & Data Architecture:
- Design and oversee the implementation of complex, high-volume integrations between ServiceNow and other critical enterprise systems (e.g., SAP, Workday, Azure AD, custom applications) using advanced integration technologies (e.g., REST, SOAP, IntegrationHub, middleware, Kafka).
- Define robust data models and contribute to data governance strategies within ServiceNow.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

📌 Platform Engineering Senior Engineer (Chennai)
🏢 Tekwissen India
📍 Chennai