Application Support

- Provide Level 2 and Level 3 application support for PPM platform-related issues.
- Troubleshoot functional, data, security, integration, and performance-related incidents.
- Perform root cause analysis (RCA) and implement permanent corrective solutions.
- Manage service requests, user queries, incidents, and defect resolution.
- Collaborate with business and technical teams to resolve complex application issues.

Platform Administration
- Configure and maintain portfolios, projects, workflows, forms, fields, security roles, and user permissions.
- Maintain application governance, configuration standards, and best practices.
- Support monthly releases, patches, upgrades, and enhancement activities.
- Monitor application performance, availability, and overall platform reliability.
- Maintain system configurations and ensure alignment with business requirements.

Reporting & Data Management
- Develop, maintain, and support operational and executive-level reports.




- Create dashboards, KPIs, and management reporting to support business decision-making.
- Perform SQL-based data analysis, validation, and troubleshooting.
- Monitor data quality, integrity, and consistency across integrated platforms.
- Support data reconciliation and investigation of data-related issues.

Integration Support
- Support integrations between PPM platforms and enterprise applications, including:

- Workday

- ServiceNow

- Jira

- ERP and Financial Systems

- CRM platforms
- Monitor integration/interface jobs and troubleshoot data flow and synchronization issues.
- Support API-based and file-based integrations.
- Analyze integration failures and coordinate with relevant teams for resolution.
- Validate data exchanged between PPM and downstream/upstream systems.

📌 Planview Engineer (Pune)
🏢 IntraEdge Technology
📍 Pune