Overview

We are a high-impact, rapid-moving Customer Success organization on a transformational journey. With bold goals and a deep obsession for both customer and expert experiences, we operate at velocity and with purpose to deliver measurable impact at scale. We're looking for a bold, strategic and hands-on leader to join our passionate team and help us drive large-scale change across both internal operations and external partner ecosystems supporting the Intuit Expert Assisted - Expert Network.

Responsibilities

As a Staff-level individual contributor in Vendor Partner Management, you will lead multi-million-dollar customer success partnerships and deliver complex strategic initiatives that enhance service delivery, operational efficiency, and customer satisfaction for our Intuit Expert Assisted customers. You will be a critical bridge between internal teams and external partners, ensuring we deliver excellence and innovation across every touchpoint as we empower small business customers in powering prosperity.

Partner Management & Service Delivery





Lead multiple high-value external partner relationships, driving performance improvement, operational consistency, and strategic alignment across theIntuit Expert Assisted - Expert Network.
Build trusted, win-win relationships with senior leaders across partner organizations to co-develop goals and long-term success plans.
Act as the voice of the partner internally, resolving escalations and clearing roadblocks that impede performance or customer experience.
Champion a customer and Expert-experience focused environment, working with internal partners to deliver experiences that build relationships with customers, resolve issues, and attract and retain Experts.
Support a complex geographically dispersed workforce, inclusive of significant hiring waves corresponding with peak season demand, and help partners meet training, customer experience, first contact resolution, service quality and promote service products ben

📌 Staff Vendor Partner Manager (Bengaluru)
🏢 Intuit
📍 Bengaluru