OpenText VIM AMS Consultant (L2/L3 Functional & Enhancement Support)
Location: Mumbai (Onsite/Hybrid)
Experience: 5 to 9 Years
Employment Type: Full time
About the Role
We are looking for an experienced OpenText VIM AMS Consultant to provide L2/L3 application support and functional enhancement services for OpenText Vendor Invoice Management (VIM) integrated with SAP ECC/S/4HANA. The role involves incident resolution, invoice process optimization, stakeholder management, and support for minor enhancements across the invoice lifecycle.
What You'll Do
AMS Support (L2/L3)
Resolve incidents, service requests, and problem tickets related to OpenText VIM.
Monitor end-to-end invoice processing from capture to archiving.
Perform root cause analysis and implement permanent fixes.
Ensure SLA, KPI, and system availability compliance.
Invoice Processing & Exception Management
Troubleshoot OCR/data extraction, workflow, validation, and posting issues.
Handle PO and Non-PO invoice exceptions, duplicate invoices, tax/GST issues, and tolerance mismatches.




Support MIRO and FB60 posting-related activities.
Enhancements & Configuration
Implement workflow and approval matrix changes.
Configure VIM Document Processing (DP) and Invoice Processing (IP).
Manage reason codes, exception types, user roles, and transport migrations across landscapes.
Functional Consulting
Gather business requirements and propose VIM-based solutions.
Create functional specifications for enhancements.
Support testing activities including Unit Testing, UAT, and deployment validation.
Integration & Coordination
Support integrations between OpenText VIM, SAP FI/MM, Archive Link, and Content Server.
Analyze issues related to RFCs, IDocs, queues, background jobs, and posting failures.
Work closely with ABAP, Basis, and infrastructure teams.
Audit & Documentation
Support SOX compliance and audit requirements.
Maintain SOPs, KEDB, and enhancement documentation.
Ensure invoice traceability and audit readiness.
Required S

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