The Opportunity
As the Senior Manager – ServiceNow Engineering, you will oversee the development, and day-to-day operations of ServiceNow as a key enterprise platform at Providence. You will play a pivotal role in advancing digital transformation, promoting innovation, and ensuring the delivery of efficient, modern solutions for caregivers and internal stakeholders. This position requires strong technical expertise, strategic thinking, and effective leadership to build and nurture high-performing teams and deliver impactful, transformative results.

Key Responsibilite

s
Strategic Leadersh
ipDevelop and execute the strategic vision for ServiceNow support capabilities, services, and solution
s.Align cross-functional teams and initiatives under a unified vision and approach for ServiceNow and related platform
s.Collaborate with senior leadership to identify integration opportunities across business units and drive digital transformatio

n.
Operational Excelle
nceOversee the design, development, and deployment of scalable ServiceNow capabilities, services, and solutio




ns.Ensure reliability, security, and performance of ServiceNow solutions, enabling seamless integration with existing syste
ms.Lead Agile teams to deliver solutions for complex use-cases, focusing on user experience and successful adopti

on.
Project & Program Manage
mentManage multiple ServiceNow projects, ensuring delivery on time, within scope, and within bud
get.Establish clear project goals, timelines, and deliverables, while effectively communicating progress to stakehold
ers.Ensure all ServiceNow solutions comply with relevant regulations and standa

rds.
Team Development & People Leade
rshipGuide, mentor, and grow a high-performing team of ServiceNow engineers and product mana
gers.Foster a collaborative, innovative, and inclusive team workplace that encourages continuous learning and improve
ment.Provide coaching, feedback, and career development for team mem

bers.
Stakeholder Engagement & Col

📌 Senior Manager, ServiceNow (Hyderabad)
🏢 Providence India
📍 Hyderabad