Location Name: Darbhanga

Job Purpose

“This position is open with Bajaj Finance ltd.”

Daily Monitoring of QC & other process at LBO end.
Disbursement processing on Finnone & SFDC for Consumer products

Duties And Responsibilities

PRINCIPAL ACCOUNTABILITIES

(Accountabilities associated with the job)

Disbursement/Functional Accountabilities

Disbursement processing on Finnone & SFDC for Consumer products

Should be able to handle and manage partner for various process.

Utilization of HC available at Vendor to get maximum productivity.

Additional Accountabilities

Making follow up with internal stakeholders such Sales, IT, Product for resolution of any issue faced while processing.

Responsible for maintaining accuracy for processed cases

Preparation of daily report & circulation with stakeholders.
MAJOR CHALLENGES

(Challenges faced on an on-going basis in carrying out the job)

Partner/Vendor Management

Responsible for managing all the activities at partner end alongwith process/ accuracy etc

Volume Uncertainty:

Unexpected volume increases due to process changes,



addition of current products, Communication triggered from various department etc.

System related Issues

Issues faced while processing cases in various systems.

DECISIONS

(Key decisions taken by job holder at his/her end)

HC Utilization:

Deciding how and when to utilize the users depending on the volume of various process

Training:

User to take decisions on training/ retraining basis the accuracy

INTERACTIONS

(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients

Roles you need to interact with inside the organization to enable success in your day to day work

Business/Product team:

For processing of cases, pendency, hold reduction etc

IT team:

For any issues being faced, ID creations, new improvements etc

Branch Ops:

To discuss process changes, Feedback from branch, clearance of pending cases

PMO Team:

To work on

📌 Manager - Operations and Service (Darbhanga)
🏢 Bajaj FinServ
📍 Darbhanga