About Us

Ratch.AI is an end-to-end hiring infrastructure platform — Sourcing, Assessment, Onboarding, and On-Job — built on the conviction that hiring is too important, and too broken, to be handled by fragmented tools. Headquartered in HSR Layout, Bangalore, we serve startups, mid-market companies, MNCs and GCCs with one unified, AI-native platform that replaces ATS, assessment platforms, interview tools, and recruiter spreadsheets.

You will join an early team building the engine that proves our own thesis. This role owns the moment a prospect becomes a believer.

Position Overview

As the Pilot Success Lead, you own the pilot end-to-end and drive it to success. When a company agrees to a proof-of-concept with Ratch, you take it from kickoff to conversion-readiness — and the Account Executive closes the commercials.

At the heart of the role is the hiring-manager context interview: the consultative conversation, frequently with senior leaders and C-suite decision-makers, where you draw out what a role actually requires — including the unstated expectations a never captures — and translate it into a precise brief and assessment plan. Get this right and everything downstream lands; get it wrong and the pilot drifts.

What You'll Do

- Lead the hiring-manager context interview — the consultative, often C-suite-level conversation where you surface the real, frequently unstated requirements of a role and convert them into a precise brief and assessment plan.
- Earn the trust of senior stakeholders quickly and leave them confident that Ratch understands their need better than they articulated it.
- Configure assessment plans on Ratch for each pilot role, translating the context you gathered into a structured evaluation.




- Run end-to-end pilot and onboarding delivery — set up the customer's workspace and get them live on Ratch.
- Orchestrate the pilot across hiring-manager, HR, and C-suite stakeholders — keep it on track and explicit blockers early.
- Own pilot health and conversion-readiness; hand a conversion-ready account to the Account Executive to close.
- Be the credible, polished front of Ratch throughout the pilot.
- Bring AI-first thinking into your day-to-day and use Ratch's agents to multiply your output.
- Grow into Customer Success / Delivery leadership as the function scales.

What You'll Bring Must-Have

- 2–5 years in customer onboarding, implementation, pre-sales, or project coordination (B2B SaaS preferred).
- Executive presence and consultative interviewing skill — able to lead context-gathering conversations with senior stakeholders up to C-suite and earn their trust fast.
- Sharp listening and synthesis — you turn a messy, high-level conversation into a precise, structured brief.
- Demonstrable track record running client-facing projects or pilots end-to-end with clear ownership.
- Bangalore-based and willing to work from our HSR Layout office full-time.
- Self-managed working style — comfortable operating without a manager setting your plan.
- AI-first mindset — views AI as a force multiplier for delivery and coordination.

Good-to-Have

- B2B SaaS implementation or Customer Success background at a product company.
- Experience running discovery or requirement-gathering conversations with executive-level stakeholders.
- Exposure to HR-tech, recruiting, or assessment tooling.
- Experience carrying a conversion or activation target.
- Comfort with a base-plus-variable (pilot-conversion-linked) compensation structure.

Logistics

- Employment Type: Full-time
- Department: Delivery / Customer
- Job Function: Pilot Success
- Location: HSR Layout, Bangalore
- Work Mode: On-site

📌 Pilot Success Lead (Bengaluru)
🏢 Ratch AI
📍 Bengaluru