We are looking for a Patient Experience Executive to join our healthcare team. The candidate will be responsible for ensuring a positive patient journey, addressing patient concerns, and coordinating with various departments to improve overall patient satisfaction.

Key Responsibilities

- Handle patient and attendant queries, concerns, and feedback professionally.

- Ensure a smooth and positive patient experience throughout the hospital journey.

- Coordinate with clinical and non-clinical departments for timely resolution of issues.

- Collect and analyze patient feedback and satisfaction reports.

- Maintain records of complaints, feedback, and resolutions.

- Conduct patient rounds and identify areas requiring improvement.

- Escalate critical complaints to the concerned HOD/management.





- Support initiatives aimed at improving patient satisfaction and service quality.

- Ensure professional communication and courteous behavior with patients and attendants.

Requirements

- Graduate in any discipline; healthcare/hospital management qualification preferred.

- Prior experience in Patient Experience, Front Office, Customer Service, or Hospital Operations will be an advantage.

- Excellent communication and interpersonal skills.

- Positive problem-solving and coordination abilities.

- Patient-centric approach with a professional attitude.

Pay: ₹16,028.16 - ₹25,532.15 per month

Benefits

- Provident Fund

Work Location: In person

📌 PATIENT EXPERIENCE EXECUTIVE (Panchkula)
🏢 Indus Super Speciality Hospital
📍 Panchkula