Key Skills and Qualifications

- Communication: Solid interpersonal, soft-spoken, and empathetic listening skills.

- Knowledge: Understanding of medical terminology and procedures.

- Education: Typically a bachelor's degree or Master's degree (often in BBA IN Hospital Management, or a related field).

- Confidentiality: Maintaining strict patient confidentiality and ethical standards.

Key Roles and Responsibilities

- Education and Guidance: Explaining diagnoses, treatment plans, surgical procedures, risks, and recovery expectations to patients and families.

- Emotional Support: Providing counseling for mental, emotional, or chronic health issues to reduce anxiety and stress.

- Coordination: Acting as a liaison between doctors, nurses, and administrative staff to ensure seamless care.

- Operational Support: Assisting with financial counseling, insurance pre-authorization, and billing queries.

- Follow-up: Monitoring patient progress after discharge, managing complaints, and scheduling follow-up appointments.





- Provide emotional support and counselling to patients and their families throughout the treatment journey.

- Educate patients about their diagnosis, available treatment options, and post-treatment care.

- Collaborate with doctors, nurses, and administrative staff to ensure coordinated care.

- Assist in managing patient expectations and addressing their concerns or queries.

- Maintain patient confidentiality while handling medical records and personal information.

- Help patients access hospital services, financial aid, or external support systems if needed.

- Conduct follow-up sessions to monitor patient progress and mental well-being.

Job Types: Full-time, Permanent

Pay: ₹9,038.49 - ₹30,857.32 per month

Benefits

- Paid sick time

- Paid time off

- Provident Fund

Education

- Bachelor's (Required)

Experience

- 2year: 1 year (Required)

Shift availability

- Day Shift (Preferred)

- Night Shift (Preferred)

Work Location: In person

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