We are looking for an experienced Operations Manager – Installation & Vendor Management to manage the complete installation vendor lifecycle, from identifying and onboarding suitable installation partners to ensuring timely, quality, and compliant execution of solar installations.

The person will be responsible for building and managing the installation vendor network, allocating projects, monitoring execution, resolving operational issues, and ensuring vendors meet company-defined quality, cost, and TAT standards.

Key Responsibilities

1.

Installation Vendor

Onboarding

Identify and onboard reliable installation vendors across required locations.

Evaluate vendors based on technical capability, manpower, experience, geographical coverage, pricing, and infrastructure.

Conduct vendor verification and collect all required documents.

Complete vendor registration, agreements, commercial negotiations, and onboarding formalities.

Maintain an updated database of active, inactive, and approved vendors.

Build a strong vendor network to support business growth and installation demand.

2.

Vendor

Allocation & Installation Management

Allocate installation projects to suitable vendors based on location, capacity, expertise, and availability.

Coordinate with vendors to ensure installations are completed within defined TAT.

Track project allocation, acceptance, site readiness, installation, commissioning, and closure.

Ensure sufficient vendor capacity is available to meet monthly installation requirements.

Monitor vendor productivity and utilization.

3.

Vendor Performance

Management

Establish and monitor vendor KPIs related to:

Installation TAT

Installation quality

Rework/rejection rate

Customer complaints

Completion rate

Vendor productivity

Cost adherence

Conduct regular vendor performance reviews.





Identify underperforming vendors and implement corrective actions.

Develop high-performing vendors and maintain a reliable preferred-vendor network.

4.

Installation

Quality & Compliance

Ensure vendors follow company SOPs, technical standards, and safety guidelines.

Coordinate with technical/quality teams to resolve installation-related issues.

Monitor site quality and ensure proper installation practices.

Minimize rework, installation defects, customer complaints, and delays.

Ensure all required installation documentation and photographs are submitted correctly.

5.

Vendor

Commercial & Payment Coordination

Negotiate installation rates and commercial terms with vendors.

Ensure agreed rates are followed and unauthorized cost escalations are avoided.

Verify vendor completion records before payment processing.

Coordinate with Finance for vendor invoice validation and payment-related issues.

Maintain proper records of vendor rates, agreements, and payment status.

6.

Issue

Resolution & Escalation Management

Act as the primary point of contact for installation vendors.

Resolve issues related to manpower, material availability, site readiness, customer coordination, and installation delays.

Escalate critical operational issues to management with appropriate solutions.

Ensure customer complaints related to installation are resolved within defined TAT.

7.

Operations

Planning & Reporting





Prepare daily/weekly/monthly installation plans based on business requirements.

Track installation pipeline and vendor capacity.

Prepare MIS reports covering vendor onboarding, allocation, installations, pending jobs, TAT, quality, and vendor performance.

Analyze operational data and identify bottlenecks and improvement areas.

Share regular performance reports with management.

Key Performance Indicators (KPIs)

KPIKey MeasureVendor OnboardingNumber & quality of active vendors onboardedVendor AvailabilityAdequate vendor capacity across required locationsInstallation TAT% installations completed within defined TATInstallation CompletionMonthly completion vs. assigned projectsQualityRework/rejection/defect percentageVendor PerformanceVendor-wise KPI achievementCustomer ComplaintsInstallation complaints & resolution TATVendor Cost ControlAdherence to approved installation ratesDocumentation100% completion of required vendor/site documentationVendor RetentionRetention of high-performing vendors

Required Skills & Qualifications

Bachelor's degree in Operations, Engineering, Business Administration, Supply Chain, or a related field.

4–7 years of experience in operations/vendor management.

Experience in solar installation, EPC, renewable energy, electrical projects, or a similar field preferred.

Strong experience in vendor onboarding and vendor relationship management.

Good understanding of installation/project execution processes.

Strong negotiation and commercial management skills.

Excellent coordination and problem-solving abilities.

Solid MIS, Excel, and reporting skills.

Ability to manage multiple vendors and locations simultaneously.

Willingness to travel to project sites/vendor locations when required.

📌 Operations Manager (Prefered Solar Exp) (Hyderabad)
🏢 RENGY
📍 Hyderabad