Job DescriptionThis role is built for a leader who can transform delivery operations into a competitive advantage while creating the next generation of operational leadership for Indovance.

NKey Responsibilities:

N1. Delivery Excellence & Operational Performance (35%) On-Time Delivery Ownership.

N- Ensure consistent achievement of delivery commitments across all projects and accounts.

N- Establish delivery governance mechanisms to monitor project health, risks, dependencies, and schedule adherence.

N- Drive proactive intervention plans to eliminate delivery bottlenecks and slippages.

NResource & Capacity Optimization.

N- Lead workforce planning, forecasting, project allocation, and utilization management.

N- Optimize resource deployment to maximize productivity while maintaining quality standards.

N- Eliminate operational inefficiencies and reduce non-billable effort. Process Excellence

N- Develop scalable delivery frameworks, SOPs, and best practices.

N- Improve throughput and turnaround times through Lean operational practices.

N- Standardize planning and execution methodologies across teams.

NDigital & Automation Adoption

N- Partner with BIM, AI, and Digital Transformation teams to embed automation into core workflows. - Drive technology adoption to improve productivity, quality, and delivery speed.

N- Identify opportunities for workflow digitization and process simplification.

N2. Quality Excellence & Continuous Improvement (30%) Build a Quality-First Culture

N- Transform quality from an inspection function into an organizational mindset.

N- Ensure quality ownership remains within delivery teams and not solely with QC functions.

N- Promote prevention-based quality practices across all programs.

NQuality Management Framework.

N- Strengthen and continuously improve Quality Management Systems (QMS).

N- Define quality standards, review mechanisms, and process controls.

N- Ensure adherence to internal and client-specific quality requirements.

NRoot Cause Analysis & Corrective Actions

N- Institutionalize RCA methodologies to eliminate recurring issues.

N- Drive continuous improvement initiatives using data and quality metrics.

N- Create closed-loop feedback systems between production, QC, and customer teams.

NQuality Performance Management Monitor and report:

N- First-Time-Right (FTR)

N- Rework %

n- Defect rates

N- Client escalations.

n- Customer satisfaction metrics

N3. Productivity & Profitability Management (20%) Productivity Leadership

N- Establish productivity baselines and improvement targets across business units.

N- Develop measurement systems for output, efficiency, and utilization.

N- Drive continuous productivity improvements through process optimization and workforce capability enhancement.

NOperational Efficiency.

N- Identify and eliminate process waste, delays, and effort leakages.





N- Improve delivery margins through effective utilization and workflow optimization.

N- Leverage automation andstandardization to increase overall throughput.

NPerformance Analytics

n- Implement dashboards and KPI reviews for operational decision-making.

N- Conduct regular performance reviews with managers and team leaders.

N- Use predictive analytics for forecasting workload, capacity, and delivery performance.

N4. Client Success & Business Growth (10%) Strategic Client Partnership

N- Develop strong relationships with key clients across the US and UK markets.

N- Understand client business objectives and align delivery strategies accordingly.

N- Act as a trusted operational advisor for delivery and quality improvement initiatives.

NAccount Growth Support

N- Partner with Sales and Account Management teams to support account expansion.

N- Improve customer retention through consistent delivery performance and service excellence.

N- Identify opportunities for additional services, efficiencies, and value creation.

NGovernance & Communication

N- Lead Weekly, Monthly, and Quarterly Business Reviews (QBRs).

N- Present delivery, productivity, quality, and growth metrics to clients and leadership teams.

N- Ensure transparent communication of risks, actions, and improvement plans.

N5. People Leadership & Organization Development (5%)

NHigh-Performance Culture

N- Build a culture of accountability, ownership, discipline, and customer focus.

N- Establish explicit performance expectations linked to delivery, productivity, and quality outcomes.

N- Drive recognition and performance management programs.

NLeadership Development

N- Coach and mentor General Leads, Team Leads, and future managers.

N- Build leadership succession pipelines for organizational growth.

N- Develop capabilities aligned with future Delivery Head requirements.

NCandidate Profile

nExperience

N- 15 + years of experience in Engineering Services, AEC, BIM, Manufacturing Engineering, or Mechanical CAD operations.

N- Minimum 4–5 years managing delivery operations, quality functions, or multi-team execution environments.

N- Proven track record of improving delivery performance, productivity, and customer satisfaction.

NQuality & Process Excellence

N- Strong exposure to Quality Management Systems (QMS).

N- Six Sigma Green Belt/Black Belt, Lean, ISO, or equivalent quality frameworks preferred.

N- Experience building or leading a Quality Center of Excellence (COE)



is highly desirable.

NCommercial & Operational Acumen

N- Strong understanding ofutilization, productivity, project profitability, and operational metrics.

N- Experience with ERP andproject planning systems such as NetSuite, Deltek, or similar platforms.

N- Expertise in dashboard reporting and data-driven decision-making. Client Management

N- Experience working withinternational clients, particularly in US and UK markets.

N- Demonstrated success managing strategic client relationships and governance programs.

NLeadership Competencies.

N- Results-oriented and execution-focused.

N- Strong problem-solving and decision-making capabilities.

N- High accountability andownership mindset.

N- Ability to influence stakeholders and lead organizational change.

N- Strong communication and team development skills.

NSuccess Progression:

NPhase 1: Delivery Stabilization

N- Improve On-Time Delivery performance.

N- Strengthen Quality COE processes.

N- Increase First-Time-Right (FTR) metrics.

N- Improve resource utilization and delivery governance.

NPhase 2: Productivity & Growth Acceleration

N- Drive measurable productivity improvements.

N- Reduce operational leakages and rework.

N- Embed automation and AI-driven workflows.

N- Support account expansion through exceptional delivery performance.

NPhase 3: Enterprise Delivery Leadership

N- Lead multiple delivery functions and business units.

N- Own delivery, quality, productivity, and customer success at a broader organizational level.

N- Contribute to strategicplanning, capacity expansion, and organizational growth initiatives. - Demonstrate readiness for owing Operations responsibilities.

NSuccess Definition for the Role A successful Operations Manager at Indovance consistently delivers:

N- On-Time Delivery Excellence

N- Best-in-Class Productivity & Utilization

N- Superior Quality & Customer Satisfaction

N- Scalable Business Growth Through Operational Excellence

NAbout Indovance: Indovance (founded in 2003) is a trusted offshore engineering services partner, providing specialized CAD drafting and design support to the global AEC (Architecture, Engineering, and Construction) industry. With headquarters in Apex, North Carolina, and a state-of-the-art offshore center in Pune, India, we deliver scalable, process-driven solutions across multiple engineering disciplines and time zones. At Indovance, precision meets innovation.

Our teams handle internationally benchmarked projects with a focus on quality, collaboration, and accountability. We are a people-first organization where engineers gain global exposure, grow through real-world challenges, and build rewarding careers—empowering our clients to achieve their vision with confidence. For More details, please visit our website - https://www.Indovance.Com/.

📌 Operations Manager - Delivery Excellence (India)
🏢 Indovance
📍 India