Job Overview

- Position: Operations Manager Freight Forwarding

- Department: Operations / Logistics

- Location: In office

- Reports To: Director

Key Responsibilities

- End-to-End Shipment Execution: Manage daily import and export operations across air, ocean (FCL/LCL), and domestic transport from booking to final delivery.

- Compliance & Documentation: Oversee critical shipping and customs paperwork, ensuring full adherence to local and international trade regulations (Bills of Lading, Bill of Entry, Shipping Bills, E-Sanchit, and customs portals).

- Carrier & Vendor Management: Negotiate competitive freight rates, service contracts, and space allocations with shipping lines, airlines, and local transporters.

- Stakeholder Coordination:



Maintain smooth communication with overseas agents, customs brokers (CHAs), port authorities, and terminal operators to prevent clearance bottlenecks.

- Team Leadership: Mentor, train, and supervise operations coordinators and documentation specialists, tracking daily performance KPIs.

- Problem Solving & Escalations: Proactively manage service disruptions, routing changes, carrier delays, and client escalations.

- Process Optimization: Refine standard operating procedures (SOPs) to boost productivity, minimize error rates, and improve profit margins per shipment.

📌 Operations Manager (New Delhi)
🏢 Atlantas Worldwide
📍 New Delhi