We're looking for a detail-oriented and client-focused Operations (CRM) Manager to manage the customer journey after booking. You'll handle all post-booking processes - from documentation and collections to bank and legal coordination - ensuring a smooth and transparent experience for every homebuyer. This role bridges clients, banks, developers, and internal teams to drive timely execution and client satisfaction.

Responsibilities

- Act as the single point of contact for clients post-booking until registration or handover.

- Coordinate execution of Sale Agreements, Sale Deeds, Disbursement Documents and other legal documents.

- Guide clients on home loan options, explaining partner banks, rates, and eligibility.

- Liaise with banks to facilitate loan approval, documentation, and disbursement.

- Send proactive payment reminders and follow up on collections with accuracy.

- Coordinate with developers, legal, and finance teams for smooth execution.





- Track timelines from booking to agreement and agreement to disbursement.

- Maintain CRM data and prepare regular reports on collections and documentation status.

- Flag potential delays or discrepancies early and drive timely resolution.

- Assist clients with legal and documentation-related queries.

Requirements

- 1 - 5 years of experience in real estate post-sales / CRM / documentation / banking.

- Strong understanding of agreements, registration, and home loan products and processes.

- Excellent communication, coordination, and follow-up skills.

- Proficiency in Excel, CRM systems, and documentation management with a high attention to detail.

- Client-first attitude with solid ownership and problem-solving skills.

- Ability to maintain composure under pressure.

- Proficiency in both English and Kannada is preferred.

This job was posted by Keerthi Sree from Aspire Proptech.

📌 Operations (CRM) Manager (Bengaluru)
🏢 Aspire Proptech
📍 Bengaluru