About the Company

– Operations Control & Quality Control (QC)

About the Role

Establish and manage a robust operations control and quality assurance framework across policy lifecycle processes ensuring accuracy, compliance, risk control, and superior customer experience.

Responsibilities

- Quality Control & Assurance
- Implement QC frameworks across underwriting, policy issuance, endorsement, and claims documentation.
- Conduct pre-issuance and post-issuance quality checks.
- Ensure adherence to KYC norms, documentation completeness, and accuracy.
- Identify defects and implement corrective actions.
- Maintain QC dashboards and scorecards.
- Operations Control & Governance
- Define SOPs and enforce governance across operations.
- Ensure controls on issuance, endorsement, and financial processes.
- Drive audit readiness and implement maker-checker controls.
- Prevent fraud and operational leakages.
- Compliance & Regulatory Adherence
- Ensure compliance with IRDAI, AML, KYC and DPDP norms.
- Embed compliance checks within operational workflows.
- Process Excellence & Transformation
- Drive process improvements and automation initiatives.
- Collaborate with IT for workflow and QC automation.
- Performance Monitoring & Reporting
- Track KPIs such as QC accuracy,



rework rates, and TAT.
- Publish performance dashboards.
- Stakeholder Management
- Collaborate with underwriting, claims, sales, and finance teams.
- Conduct training and process standardization initiatives.
- Team Management
- Lead QC teams and monitor productivity and accuracy.
- Build team capability on insurance operations and compliance.

Qualifications

- Graduate/Postgraduate (MBA preferred)
- 8–15 years in General Insurance operations
- Experience in QC, audit, and process governance
- Knowledge of IRDAI regulations

Required Skills

- Analytical thinking
- Process orientation and governance
- Attention to detail
- Stakeholder management
- Data-driven decision making

Preferred Skills

- Exposure to central operations and QC automation
- Six Sigma / Lean certification (preferred)

Pay range and compensation package

- High QC accuracy and reduced process errors.
- Improved first-time-right ratio and customer experience.
- Reduced audit observations and compliance gaps.

Equal Opportunity Statement Solid governance mindset - Focus on continuous improvement - High alignment between operations, CX, and compliance.

📌 Operations Control & Quality Control (Mumbai)
🏢 Magma General Insurance
📍 Mumbai