- Experience : 5+ Years

- Location : Chennai / Bangalore / Pune

- Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules

- Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined

- As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care

- Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents

- Collaborating with OpenText company for any items needing enhancements to the cloud features

- Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents





- Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected

- Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents

- Need to be extremely self-driven and team-oriented keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experience

Tech Filter

Skill/ Position title

Sub Skills And Details

Requirement

Level of hire

Location

Streamserve

Storyteller

5+ Years

SA

PAN India

Control Center

Communication Builder

📌 OpenText Streamserve -Developer (Bangalore Urban)
🏢 Cognizant
📍 Bangalore Urban