OPD Manager

Position: OPD Manager

Department: Operations

Location: Hospital

Key Responsibilities

- Manage the daily operations of the OPD to ensure smooth patient flow.
- Supervise OPD executives, reception staff, telecallers, billing executives, dispatch staff, and financial counsellors.
- Monitor patient registration, appointments, billing, and consultation processes.
- Coordinate with doctors, nursing staff, laboratory, radiology, pharmacy, and other departments for seamless patient care.
- Ensure minimal patient waiting time and resolve patient complaints promptly.
- Monitor OPD revenue, billing accuracy, and daily MIS reports.
- Ensure compliance with hospital policies, NABH standards, and quality protocols.
- Prepare duty rosters and monitor staff attendance and performance.




- Conduct staff training on patient service, communication, and hospital procedures.
- Coordinate with TPA, CGHS, corporate clients, and insurance teams for OPD-related services.
- Monitor patient feedback and implement service improvement initiatives.
- Ensure proper documentation and maintenance of OPD records.

Experience

- 510 years of experience in hospital OPD operations.
- Minimum 2–3 years of experience in a supervisory or managerial role.

Interested candidates can share their resume. [email protected]

WhatsApp - (phone hidden)- HR Shweta

📌 OPD Manager (Navi Mumbai)
🏢 Terna Trust
📍 Navi Mumbai