Role SummaryThe L2 Microsoft 365 (O365) & Exchange Online Administrator is responsible for day-to-day administration, support, and monitoring of Hindalco's Microsoft 365 ecosystem, including Exchange Online, Azure Active Directory, Microsoft Intune / Endpoint Manager, SharePoint Online, Microsoft Teams, Microsoft Teams Rooms (MTR), and Azure Virtual Desktop (AVD). The role requires hands-on administration skills, strong troubleshooting ability, and ownership of user lifecycle, licensing, security, compliance, and reporting activities across the platform.Key ResponsibilitiesExchange Admin Center

- User Management
- User ID creation and deletion as and when required

- License assignment

- User restoration
- Managing private/public distribution lists, mailing lists, and Security groups
- Adhere to Hindalco's Account Deletion Policy
- Apply policies to user accounts as per Hindalco's approvals
- Managing Rooms & Resource mailboxes
- Managing Mailbox, Shared Mailbox & Contacts
- Managing mailbox quota limitations, permissions & delegations
- Ensuring all mail IDs and user login names are maintained in the required format and in AD

- Mail Flow

- Message trace

- Rules creation/modification

- Compliance Management

- Rules creation/modification
- Ticket & Incident Support
- Respond to and resolve Level 1 tickets related to Microsoft 365
- Support Incident management; log calls with OEM where required
- Platforms (hands-on experience required)
- Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center

- Billing

- Procured license count check

- Trial license check
- Monitoring & Reporting
- Monitor service health in Microsoft 365 Admin Center




- Generate usage and license reports as required
- Health — track Microsoft global incidents/updates

- Teams Support
- Basic support for Teams setup, chat issues, and access problems
- Microsoft Teams Rooms (MTR) management for PAN Hindalco locations

- Copilot

- User and group management

- Copilot reporting and dashboard
- OneDrive & SharePoint Support
- Assist users with OneDrive file access, sync issues, and sharing problems
- MFA — Security and Access
- Enforce MFA setup and provide MFA-related support
- MFA migration to Authenticator app

- Device compliance check/remove

- Security group management

- Download members from groups
- Report risky sign-ins and risky users
- App creation/management of Enterprise Applications

- Application SSO integration

Endpoint Manager (Microsoft Intune)

- Device Management
- Enrollment and lifecycle management of Windows, mobile, and kiosk-mode devices via Intune
- Remote actions — wipe, retire, restart, fresh start, and device troubleshooting

- Compliance Policy
- Creation, modification, and monitoring of device compliance policies
- Tracking non-compliant devices and driving remediation

- Conditional Access
- Configuring and maintaining Conditional Access policies aligned to Hindalco security requirements

- Configuration Profiles




- Deploying and managing device configuration profiles (Windows/iOS/Android)
- App Protection & App Configuration Policy
- Defining and applying app protection policies (MAM) and app configuration policies

- Intune Patch Management
- Managing Windows Update rings/feature update profiles for patch compliance
- Monitoring patch deployment status and remediating failures PAN Hindalco
- Coordinating patch/update rollout schedules with locations to minimize business disruption
- Intune Reporting & Usage
- Generating device enrollment, compliance, and patch status reports/dashboards
- Monitoring overall Intune usage and license consumption across PAN Hindalco locations

- Site creation/management

- Manage User Profile

MS Teams Administration

- Meeting policy
- Teams policy
- VC licenses management
- User management
- Townhall and Live event support

MTR (Microsoft Teams Rooms) Management

- Management of MTR devices and licenses; coordinating with locations and vendors for support
- Monitoring & management via MTR Dashboard (Logitech and Microsoft) for PAN Hindalco locations
- Upkeep of MTR devices PAN Hindalco — patches and updates
- Tracking of MTR AMC and renewals

AVD (Azure Virtual Desktop) Support

- Support and troubleshooting for AVD setting

Required Skills & Experience

- Hands-on experience of 4-5 Yrs / working understanding of:

- Exchange Online

- SharePoint Online

- Teams Administration

- Azure Active Directory
- Microsoft Intune / Endpoint Manager
- Hands-on experience with PowerShell and Service Desk tools
- Understanding of generating various O365-related reports and creating dashboards

📌 Office 365 Administrator (Delhi)
🏢 Progressive Techserve
📍 Delhi