Job Summary

We are looking for a detail-oriented and responsible Non-Voice Process Executive to handle email communication, customer queries, data processing, documentation, and day-to-day operational activities. The candidate should have strong written communication skills, basic computer skills, and the ability to manage multiple tasks accurately and meet deadlines.

Key Responsibilities

- Handle incoming and outgoing emails and respond professionally within the required turnaround time.
- Read, understand, categorise, and process customer/client queries received through email.
- Draft clear, professional, and grammatically correct email responses.
- Follow up on pending queries and ensure timely resolution.
- Maintain and update Excel sheets, records, databases, and trackers.
- Perform data entry and verify information for accuracy.
- Prepare and maintain daily/weekly/monthly reports as required.
- Coordinate with internal departments for resolving queries and completing tasks.
- Handle documentation, filing, and record maintenance.
- Monitor assigned tasks and ensure timely completion.




- Escalate complex or unresolved issues to the concerned team or supervisor.
- Maintain confidentiality of company and customer information.
- Follow company processes, SOPs, quality standards, and communication guidelines.
- Perform other administrative and operational tasks assigned by the reporting manager.

Required Skills
- Good written English communication skills.
- Good email drafting and professional communication skills.
- Basic to valuable knowledge of MS Excel, MS Word, and Outlook/Gmail.
- Good typing speed and accuracy.
- Strong attention to detail.
- Ability to handle multiple emails and tasks simultaneously.
- Good time-management and organisational skills.
- Ability to work independently as well as in a team.
- Problem-solving and follow-up skills.
- Willingness to learn company processes and software.

Qualification Any Graduate – B.Com, BBA, BA, B.Sc., BCA, or equivalent qualification.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Non-Voice Process Executive (Anna Nagar)
🏢 Extraw Designs
📍 Anna Nagar