Non Voice Process Executive Assist Overseas Clients Duties/: Omnichannel Ticket Resolution/: Using predetermined process routines, handle and address incoming client inquiries via formal email and integrated live/-chat platforms. Back/-Office Data Management/: Perform fast data entry operations, such as processing service requests, updating client account information, and preserving the integrity of the master database. SLA & Turnaround Time TAT Compliance/: To ensure smooth operational flow, make sure each allocated ticket or transaction is finished within the specified Service Level Agreement SLA.

Written Brand Advocacy/: Respond to customer inquiries in a clear, succinct, and grammatically correct manner while maintaining a skilled and sympathetic tone in all written correspondence.

Order and Transaction Processing/: To avoid system inconsistencies, cross/-reference financial or logistical data, process digital transactions,



and confirm arriving paperwork.

Focus Skills/: Elite Written Communication & Grammar/: Outstanding proficiency with flawless syntax, punctuation, and structural flow in real/-time chat conversations and corporate correspondence. High/-Velocity Touch Typing/: The capacity to type accurately at a minimum of 40 words per minute WPM in order to keep up with lengthy digital lines.

Analytical

Reading & Comprehension/: Excellent ability to decipher intricate client emails, swiftly identify the main problem, and offer a clear, pertinent solution. CRM & Ticketing Tool Dexterity/: Practical ability in managing digital workspace settings such as Zendesk, Freshdesk, ServiceNow, or Salesforce. Apply now to become an integral part of our growing team With Regards, HR /- Maria

📌 Non Voice Process Executive Assist Overseas Clients (Chennai)
🏢 GS Infotech
📍 Chennai