Non Voice (Bengaluru)

Non Voice (Bengaluru)

09 Aug
|
Ignites Human Capital
|
Bengaluru

09 Aug

Ignites Human Capital

Bengaluru

Roles and Responsibilities :

- Handle customer inquiries through various channels such as email, web chat, and non-voice processes.

- Provide accurate and timely resolutions to customers' issues in a professional manner.

- Maintain high levels of product knowledge to effectively address complex customer queries.

- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

- 1-10 years of experience in BPO industry with expertise in international chat process (semi-voice).

- Robust typing speed with accuracy for handling multiple conversations simultaneously.

- Excellent English communication skills for effective email support and written correspondence.

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📌 Non Voice (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru

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