Company Description Miracle Software Systems, Inc. is a global IT services company that has been delivering value to businesses for nearly three decades. With multiple locations worldwide and state-of-the-art facilities, the company provides seamless services across Cloud, Application Development, Intelligent Process Automation, Data and Analytics, Hybrid Integration, Cognitive, and Digital Experience technologies.

Miracle’s 2600+ employees support 42 Fortune 100 companies, more than 1000 customers, and over 1400 successful projects, following an Always-Available, Innovation-First approach. Team members work with leading-edge technologies to create reusable frameworks and solutions that drive digital excellence. The company maintains strategic alliances with major IT firms such as SAP, IBM, AWS, Red Hat, Microsoft, and UiPath, offering a collaborative environment and solid professional growth opportunities.

Looking for a Network Support Engineer who can successfullyresolve operational requests autonomously while creating strongnetwork documentation alongside this work.

KEY

RESPONSIBILITIES

NetworkOperations and Support Own the day-to-day network support ticket queue, resolving Tier 2 requests across supported environments.

Configure and maintain network infrastructure devices including switches, routers, firewalls, and wireless access points.

Perform daily administration of Palo Alto and Panorama, coordinating with our Security Operations team on IPS/IDS matters.

Support remote access VPN operations, including end user connectivity troubleshooting, client and profile configuration, and certificate renewal.

Validate cloud network configurations in AWS and GCP, including security groups and route tables.

Monitor network performance and availability, identifying and reporting anomalies before they develop into incidents.

Develop and maintain working familiarity with existing environments.





Provide remote support for networkbuild-out at corporate and manufacturing sites (including devicestaging and configuration), as well as coordination with on-site personnel or vendors performing physical installation.

Troubleshooting and Escalation

Diagnose issues to root cause, validating dependent and downstream systems before closing a ticket.

Record troubleshooting steps,findings, and configuration changes for every ticket worked.

Escalate architecture-leveldecisions, undocumented systems, and unresolved issues with complete supporting context and notes.

Documentation

Create and maintain runbooks,network documentation, and standard operating procedures for recurring operational tasks.

Identify documentation gaps and alert team members so they may be prioritized.

Convert escalated and previously undocumented issues into written procedures following resolution.

ESSENTIAL SKILLS

Production experience with Cisco Meraki, Palo Alto, and Palo Alto Panorama.

Experience administering enterprise remote access VPN, including client connectivitytroubleshooting, connection profile and access policy configuration,certificate lifecycle management, and integration with AAA and SSOproviders. Cisco Secure Client (AnyConnect) experience stronglypreferred.

Working knowledge of routingprotocols (BGP, OSPF) and AAA services (Active Directory, RADIUS,SAML).

Experience troubleshooting issuesthat span multiple interdependent systems, rather than resolving symptoms in isolation.





Consistent application of least privilege when provisioning network, firewall, and VPN access, and will default to the more restrictive option when requirements are ambiguous while escalating requests that appear overly broad so it can be reviewed as a team.

Disciplined note taking and documentation, with the ability to accurately capture troubleshooting steps, findings, and configuration changes as work is performed.

Willingness to use AI assistants (Gemini, Claude, or similar) as a routine part of daily work, for documentation, scripting, and research, with the judgment to verify output against primary sources or a lab before applying it to production systems. Prior experience with specific AI tools is not required.

Proven ability to workproductively in a fully remote role, managing a support queue and self-directing priorities with minimal daily oversight.

Able to attend remote meetings and respond to messages, emails, and tickets in a reasonable timeframe.

DESIREABLE SKILLS

AWS and/or GCP networking experience, including VPC fundamentals, security groups, route tables, and operating virtual network appliances.

Experience with Unix/Linux environments.

Experience with Nutanix AHV.

Scripting and automation experience (Python, Perl, or similar) applied to recurring operational tasks.

Experience with network monitoring and diagnostic tooling such as LogicMonitor, Splunk, or Ekahau.

Strong technical writing skills, with the ability to produce runbooks and procedures another engineer can follow without additional context.

Professional certification such as CCNA, CCNP, or CCDP.

Bachelor's degree in a technical field, or equivalent practical experience.

- Participation in a rotatingon-call schedule supporting 24x7 production operations, alternating on a two-week cycle. After-hours calls have historically been infrequent but require prompt response.

📌 Network Support Engineer (Visakhapatnam)
🏢 Miracle Software Systems
📍 Visakhapatnam