- Responsible for 100% customer Service and maintenance of network element on field in the designated area
Role Description:
Key Responsibilities:
- Assume overall responsibility for ensuring 99.99% Customer Uptime
- Ensure that the switches in the network are maintained as per norms
- Ensure support for timely connectivity for all the cross functional teams
- Maintain the network database and submit the required report to the reporting manager on regular intervals
- Attend customer complaints on field and give quality resolution within the TAT
- Provide timely resolution of technical complaints through analysis/ trouble shooting
- Monitor NMS through relevant application and take appropriate action based on the events
- Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
- 100% compliance on safety and cardinal rules
- Responsible for process adherence
- Provide structured feedback to management to provide permanent solutions to improve service level
Key Result Areas:
- This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization
Recruitment Specifications:
Education
- Graduate/Diploma/ITI holder in any discipline
- Hardware & Networking, MCSE and CCNA preferred
Work Experience
- 1 - 5 years of work experience
- Hands on experience in Trouble shooting of Networking and Hardware