- Diagnose and repair smartphones
- Perform hardware replacement and software troubleshooting.
- Test devices to ensure quality after repair.
- Provide updates on repair status and estimated delivery time.
- Handle customer queries and complaints professionally.
- Maintain service records and inventory details.
- Coordinate with the technical team to ensure timely service.
- Deliver excellent customer service and achieve customer satisfaction
- For Customer Care Officer -
- Welcome customers and understand their service requirements.
- Punch mobile repair job sheet in the system.
- Explain repair issues, estimated costs, and delivery timelines.
- Coordinate with technicians for repair updates.
- Keep customers informed about repair status.
- Handle customer complaints and resolve issues professionally.
- Follow up with customers to ensure satisfaction.
📌 Mobile Repair Technician / Customer Care Officer (Sambhajinagar)
🏢 Vivo Authorized Service Centre
📍 Sambhajinagar
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