HCLTech is Hiring for Order Management Analyst!

Interested candidates can walk in for an interview | Freshers are not eligible

Dates: 29th, 30th , 31st July

Timing: 11:00 AM - 2:00 PM

Walk-In Address: No. A 8 & 9, Sector 60, Noida - 201301

Work Location: Noida

Contact Persons: Navya/Anku/Shruti

Please carry:

2 Updated Resume

1 Passport size

1 ID Proof Pan card/ Aadhar Card (Do not bring any laptops, pen drives, or electronic devices)

Experience in Order management is mandate, along with Graduation

Years of experience - 2 to 4 Years

Roles & Responsibilities

- Review quoting and contracting data provided by internal sales team, inclusive of products.
- Engage with vendors and customer to negotiate the rates and propose alternative rate cards.
- Acts as SME to Quotation Process, supporting with guidance on BAU activities.
- Create install, move/add/alter, amendments quote for existing and new logo Customers.
- Utilize the Workflow Management tool to review and process all assigned cases and tasks.
- Create quote/contract/order activity within designated systems depending on the request assigned on order to cash platforms, such as the Current Platform, Proposal Manager, Premisys, etc.
- Interface with sales and Customers to secure pricing/quote/order approval
- Progress cases through quoting, contracting, and order submission process.
- Collect ordering data from Customers and keying orders into designated systems (initiating TEV, ESS, Staging as required)




- Meet/exceed quoting, contracting, and order submission SLAs.
- Interact with all lines of business as required to complete a quoting/ordering task efficiently.
- Engage and escalate with internal vendor management, IT, and other supplier organizations, when required, to ensure timely progression of quote and order submission.

Skill-set

- General knowledge and understanding of Telecommunications, and Networking Technologies,
- SFDC, Quoting, Ordering and Workflow Management systems & processes knowledge.
- Must have the ability to deliver written and verbal messages with customers and sales.
- Requires critical thinking in the decision-making process.
- Overall technical aptitude and forward thinking
- Must be English literate and know the business level fluency in the local language.
- Strong customer service focus with drive to deliver a world-class customer experience.
- Clear confident communicator with robust written and verbal presentation skills
- Ability to work on own initiative with minimal supervision and as part of a wider project/team.
- Perform well under pressure to meet deadlines.
- High attention to detail, data accuracy and quality of input
- Problem management skills and strong analytical skills
- Generally, requires a BS/BE/B. Tech degree and total of 2-4 years’ experience with networks (voice and data), and customer service experience.

📌 Mega Walk-in Drive | 29th to 31st July | Order Management Quotation | Noida
🏢 HCLTech
📍 Noida