Job Opening: Remote Medical Virtual Assistant (US 9 AM – 5 PM EST)

Work Location: 100% Remote (Philippines)

Shift: Night Shift / U.S. Operating Hours (US 9 AM – 5 PM EST)

Industry: Healthcare / U.S. Medical Practice

Position Overview A U.S.-based Internal Medicine practice is seeking a dedicated, highly organized Medical Virtual Assistant (MVA). In this fast-paced, high-volume role, you will manage vital administrative workflows, handle continuous patient telecommunications, and support daily outpatient operations during overnight U.S. clinic hours.

Key Responsibilities

- Call Management: Handle high-volume inbound and outbound patient calls, manage telecommunications, and document patient inquiries efficiently.
- Scheduling & Care Coordination: Schedule, confirm, and modify patient appointments; update demographics; and coordinate patient follow-ups.
- Patient Support: Provide exceptional customer service, assisting patients with care inquiries, medication refill requests, and general practice support.
- Referrals & Charting: Process outgoing medical referrals, file diagnostic reports/faxes, and update medical records in accordance with practice protocols.
- Administrative Operations: Manage online patient documentation, process administrative forms, and perform other tasks assigned by clinical leaders.

Qualifications

- Education: Graduate of a Bachelor of Science in Nursing (BSN) program.




- Clinical Experience: Minimum 2 to 3 years of experience supporting a U.S. Internal Medicine Primary Care practice.
- EHR Proficiency: Hands-on experience with Athenahealth and/or eClinicalWorks preferred.
- Compliance & Security: Thorough understanding of HIPAA regulations, patient privacy standards, and secure data handling.
- Communication: Excellent verbal and written English communication skills with strong de-escalation skills and a professional phone presence.
- Workstation Setup: Dedicated quiet home office, high-speed internet, and backup power and connectivity solutions for night shift reliability.
- Professional References: Able to provide 2 to 3 professional references from previous supervisors or managers in U.S. healthcare virtual assistant roles.

Application Requirements To be considered for this position, please submit the following:

- Updated CV / Resume highlighting U.S. healthcare and primary care experience.
- Contact details for 2–3 professional references (former supervisors/managers).
- Details of your home office setup and internet/power backup redundancy.

What We Offer
- Competitive compensation tailored to experience
- Continuous 100% work-from-home arrangement
- Collaborative, supportive clinical team workplace

Note: Only shortlisted candidates will be contacted for an interview.

📌 Medical Virtual Assistant (Jabalpur)
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