Department

Customer Service

Min Years of Exp.

12 yrs

Job Location

Hyderabad, Telangana

CTC

10

Roles and Responsibilities

- Attend Kick-Off meeting , Proper documentation reg pre-inspection ,

Installation Schedule & other pre site requirements along with sales team / client
- Controlling loss/rejection/damages of materials in Project.
- Achieve the required output/man days for Installation / Assembly.
- Mobilization of teams to sites based on the site requirement.
- Analyse & Indent the Shortages & Damages given by Supervisor &

Arrangement of Infills
- Ensure Collection of acknowledged invoices & Work completion certificates

from CS Supervisor and maintain the proper record for the same
- Ensure quality checks with respect to organization norms in assembling /

installation at site and Submit the data to HOD
- Prepare the weekly plan for all the sites installation based on the dispatches

& client requirements
- Compile/analyse the records of Received/observed Problems/Complaints &

give the feedback to Respective Dept. & Management Team
- Maintain Site Records,



Preparation of monthly MIS for the site & Monitor the

team performance quarterly basis
- Development of recent Installation teams & No. of training sessions taken up for

new installation teams
- Ensure team and self-development through training & development programs
- Back end support to dealers (Team Training arrangement & Provide tech

support)
- Ensuring Tool box meeting on safety and installation execution on regular

intervals.
- Customer contact on technical Issues.
- Project responsibility and price evolution together with the sales team.
- Coordinate for project execution for large key accounts.
- Attending Weekly meetings, customer Complaints and solvation.
- To demonstrate productivity aspect to Windows and Doors installers.
- Installation Contractor billing should be submitted to Head office Fortnightly
- Installation Weekly payment recommendation to HOD
- Installation MRM reports and service report should be submitted end of every month. Back to postings

📌 Manager – Installations – Steel Doors (Hyderabad)
🏢 NCL Buildtek
📍 Hyderabad