JOB PURPOSE

Lead the entire soft services and technical team across all the offices in Delhi and ensure to provide and maintain a high level of standardized workspace, protected and Hygienic environment in office area. Responsible for end-to-end project execution in coordination with multiple internal and external stakeholders, without any disruption of services.

ORGANISATION CHART

Head - FMS --> Manager – FMS (Office Management)

KEY ACCOUNTABILITIES

Responsibilities

Key Performance Indicators (KPIs)

General Facility Management

- Oversee and coordinate repair and maintenance activities for all facilities, including buildings, equipment, and develop schedules and protocols for routine maintenance to ensure the optimal functioning of all systems.
- Plan and execute infrastructure upgrade projects, including renovations, expansions, and technology integrations and collaborate with stakeholders to determine needs, budget requirements, and timelines for upgrades.
- End to end office Management of entire facilities as per defined SOP and ensuring all the services are carried out as per the SLA.
- Manage housekeeping, janitorial, pest control and other soft services to ensure a clean and comfortable working environment.
- Responsible and accountable for management of Helpdesk Operations and management of all requests pertaining to facilities and resolution of issues towards repairs and maintenance activities.
- Develop and implement emergency response plans to address potential risks and mitigate disruptions to facility operations.

- Timeliness
- Cost
- Quality
- Employee feedback
- Compliance

Process Improvements and Cost Saving

- Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.




- Serve as the nodal officer for process improvement initiatives such as ISO- 41001, 5S, BLIP, CIP, KAIZEN, Idea Factory etc.
- Facilitate training sessions and workshops to educate staff on process improvement methodologies and foster a culture of continuous improvement.
- Prepare regular reports and presentations for senior management, summarizing key performance metrics, accomplishments, and areas for improvement.
- Conduct data analysis to identify trends, patterns, and areas of inefficiency, and recommend actionable solutions.
- Support the FMS Head in Standardizing FMS functions based on best industry practices. Eg. Changes in SOPs/ Revision of FMS Manual.

- No. of new process, ideas, Kaizen, BLIP & CIP
- Cost Saving

Financial Management

- Prepare and manage annual budgets for facility management, housekeeping, maintenance, repairs, and upgrades, and monitor expenditures to ensure alignment with budgetary constraints and tracking variances.
- Monitor and control expenses, ensuring alignment with approved budgets.
- Review Annual Operating Plans (AOP) with financial projections for accuracy and feasibility.
- Conduct regular financial audits and implement cost-saving measures to optimize operational expenses.

- Accuracy in forecasting expenses
- % of variance between actual and budgeted expenses

KEY ACCOUNTABILITIES - Additional Details

Responsibilities

Key Performance Indicators (KPIs)





Vendors & Stakeholder Management

- Manage vendor relationships and contracts for facility management services, ensuring cost-effectiveness and quality of services, monitoring performance, and resolving issues.
- Monitor Service Level Agreement (SLA) adherence, ensuring vendors meet performance benchmarks and contractual obligations.
- Coordinate with relevant stakeholders to conduct risk assessments and implement preventive measures.
- Manage relationships with external vendors and service providers, monitoring performance, and resolving issues.

- Vendor Dispute Resolution Time
- Feedback

EXTERNAL INTERACTIONS

- Service providers
- Suppliers / Vendors
- Statutory Authorities

INTERNAL INTERACTIONS

- Intra and Inter Department Employees
- Other group employees

FINANCIAL DIMENSIONS

- Opex AOP: 4 Cr
- Capax AOP: 18 Cr
- CIP / BLIP Targets: 0.25 Cr

OTHER DIMENSIONS

- Outsourced Staff: 80

EDUCATION QUALIFICATIONS

- Graduation / Diploma

RELEVANT EXPERIENCE

- 10-12 years of experience with at least 8 years of relevant experience in large set-ups.

COMPETENCIES

- Building Maintenance Management (Practitioner)
- FMS Standards Acquaintance (Practitioner)
- Risk Management (Practitioner)
- Infrastructure Management (Practitioner)
- Financial Planning and Budgeting (Practitioner)
- Vendor and Contract Management (Practitioner)
- Space Planning and Utilization (Practitioner)
- Cost Optimization (Practitioner)
- Social Awareness
- Entrepreneurship
- Personal Effectiveness
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal influence

📌 Manager - FMS (Delhi)
🏢 GMR Group
📍 Delhi