1. Oversee the front office executives in accurate and timely billing for patients to prevent delay in discharge and thereby enable the optimum utilization of infrastructure facilitates
2. Interface with ward nursing staff to coordinate patient’s admission and hassle-free transfer to the wards
3. Oversee the entire discharge cycle from the point of intimation by the respective consultant surgeon till the patient leaves the center to ensure smooth experience to patients
4. Oversee periodic updation of the bill amounts to patients’ attendants as per request and ensure collection of the bill amount in a timely manner.
5. Oversee the front office executives in liaising with insurance companies for approval of payments and for collection of receivables.
6. Coordinate with various consultants for all in-patients billing related services and ensure accurate and timely payouts to respective surgeons, anaesthetists etc.
7. Address any of the queries or grievances related the patients’ bills
8. Ensure handing over all the relevant documents (discharge summary, investigation reports etc.) to the patients at the time of discharge
Prepare roasters for all the reportees to ensure smooth functioning of the billing and front office department round the clock
1.
Ensure timely goal setting, performance appraisal and reviews for the self and direct reportees
2. Identify training needs of employees at center on various aspects such as care, communication and business etiquette etc. and coordinate with HR development to ensure adequate and timely training is provided to the employees
3. Ensure discipline in the billing and front office staff to be available all the time to receive the patients, direct them to respective surgeons and receive the phone calls
4. Coordinate with HR in procuring right manpower for the department.
5. Ensure right number of people are deployed in all departments having direct interaction with the patients
6. Ensure timely goal setting, performance review, appraisal and feedback for self and direct reportees in a timely manner.
7. Coordinate with HR in conducting relevant training on patient care, communication, business etiquette etc. to the staff in front office and billing based on the need
Serve as a point of escalation for all the reportees in case of grievances. Pay: ₹20,000.00 - ₹30,000.00 per month
Advantages
- Health insurance
- Leave encashment
- Provident Fund