Role & responsibilities

- Provided technical support for MacBook, Windows, and Linux systems by diagnosing and resolving hardware, software, and network-related issues.

- Installed, configured, and upgraded operating systems, applications, and desktop software on macOS, Windows, and Linux devices.

- Troubleshot MacBook hardware issues, including display, keyboard, battery, storage, peripherals, and connectivity problems.

- Assisted end users with software installation, system configuration, and peripheral setup, including printers, scanners, and external devices.

- Delivered remote and onsite technical support using remote desktop tools, ensuring timely issue resolution.

- Diagnosed network connectivity issues involving Wi-Fi, DNS, DHCP, TCP/IP, VPN, and Internet access.

- Guided users through step-by-step troubleshooting procedures to resolve technical issues efficiently.

- Configured user accounts, email clients, Microsoft Office, and productivity applications.

- Installed and maintained antivirus software, security updates, and endpoint protection solutions.

- Logged incidents, service requests,



and resolutions in the IT ticketing system while adhering to SLA requirements.

- Escalated unresolved technical issues to higher-level support teams with detailed troubleshooting documentation.

- Performed preventive maintenance, software updates, and health checks on laptops and desktop systems.

- Configured and supported office automation devices, including printers, scanners, and multifunction peripherals.

- Maintained inventory of laptops, accessories, and IT assets while ensuring accurate asset documentation.

- Followed up with users to verify successful issue resolution and improve customer satisfaction.

- Created and updated technical documentation, user guides, and knowledge base articles.

- Collaborated with network and infrastructure teams to resolve cross-functional technical issues.

- Supported onboarding and offboarding activities, including laptop provisioning, software installation, and account setup.

📌 Macbook/Laptop Support Engineer (Noida)
🏢 To The New
📍 Noida