Key Responsibilities:

- Greet customers in a friendly and professional manner when they visit the dealership or call for inquiries.

- Handle incoming phone calls, emails, and online inquiries related to used car sales, answering questions and providing information.

- Schedule appointments for test drives and vehicle viewings, coordinating with the sales team.

- Assist with the preparation and processing of sales documentation, including customer contracts, financing, and insurance paperwork.

- Maintain the front office area, ensuring it is clean, organized, and professional in appearance.

- Provide administrative support to the sales team, including filing, data entry, and managing customer databases.

- Handle customer complaints or concerns, resolving issues promptly or escalating to appropriate staff members.

- Assist in inventory management by updating vehicle information, pricing, and availability on digital platforms and in-house systems.

- Manage cash and process payments for vehicle purchases,



down payments, or service-related fees.

- Promote promotions and special offers to customers, helping drive sales.

Qualifications:

- High school diploma or equivalent; a degree in business or related field is a plus.

- Proven experience in a customer-facing role (preferably in a retail or automotive environment).

- Excellent communication and interpersonal skills.

- 1-2 Years of Experience

- Strong organizational and multitasking abilities.

- Proficiency in using computer systems and Microsoft Office Suite;

experience with CRM software is a plus.

- Knowledge of basic accounting and invoicing practices.

- Ability to handle sensitive information with discretion.

- Positive attitude, qualified appearance, and strong customer service orientation.

- Knowledge or interest in automobiles is an advantage.

📌 Lobby Incharge (Chandigarh)
🏢 Layam
📍 Chandigarh