.About The Role:

We are looking for a highly motivated Experienced Professional to lead complex operational and project-driven responsibilities within our CPS function. This role requires strong ownership, cross-functional collaboration, and the ability to coach and guide team members while driving service excellence, process improvements, and operational efficiency.

The individual will act as a key bridge between execution teams and leadership, ensuring consistent delivery against service metrics and continuous capability development within the team.

Key Responsibilities:

• Independently manage complex customer projects, designs, quotations, and process improvement initiatives end-to-end.

• Responsible for team’s performance and oversee day-to-day execution activities handled by other team members, ensuring high accuracy and turnaround.

• With prior supervisory experience, takes on supervision for sizable group of people.

• Drive and own service metrics (Quality and Service Levels for the team and support continuous improvement.

• Own and lead training, onboarding, and capability-building initiatives for new and existing team members.

• Represent the function/ team to collaborate cross-functionally with sales, project managers, and stakeholders to deliver high-quality outcomes.

• Own,



create and maintain reports/dashboards to track performance and improvement plans.

• Prepare lighting and shade design estimations using Design Software and AutoCAD

• Generate project deliverables including:

o Bill of Materials (BOM)

o Submittal packages o Wiring diagrams and general layouts o Specification cut-sheets

• Prepare official quotations and change orders

• Coordinate with internal project teams, Field Service Engineers, Sales, and Customer Service

• Maintain documentation and updates in tools such as Lutron Designing & quoting software’s, AutoCAD, and Salesforce.

• Support hiring, team stabilization, and transition into people leadership responsibilities.

Skills & Qualifications

• Bachelor’s degree in science. Engineer with electrical, Electronics, Instrumentation preferred.

• Solid attention to detail and ability to interpret construction documents.

• Hands-on experience with AutoCAD or any other design tools.

• Lighting design hands-on is a plus.

• Strong written and verbal communication skills.

• Strong ownership mindset with ability to balance execution + mentoring.

• Readiness to lead multiple initiatives and team.

📌 Lighting Specialist (Gurugram)
🏢 Lutron Electronics
📍 Gurugram