Role and Responsibilities

1.

Learning

Design &

- Content Ownership

- Own end‑to‑end content for all retail capability programs across:

- Customer Experience &
- Service Excellence

- Product Knowledge &

- Storytelling

- Regional & cultural selling nuances

- Selling skills & process adherence

- Design modular, blended learning journeys

(classroom, digital, on‑the‑job).

- Create and continuously upgrade:

- Facilitator guides

- Participant workbooks

- Digital content, videos, simulations

- Assessment tools & certifications

- Ensure content alignment with brand, product, marketing and merchandising priorities

.

2. Train‑the‑Trainer (TTT) &

- Trainer Capability

- Design and deliver

TTT programs for Regional Trainers.

- Establish trainer certification and re‑certification standards

.

- Coach trainers on:

- Facilitation excellence

- Adult learning principles

- Handling premium & luxury customer scenarios

- Conduct periodic trainer audits, shadowing and feedback

.

3.

Training

Deployment &

- Governance

- Translate the annual capability roadmap into deployable training programs

.

- Work with Regional Trainers to ensure:

- Consistency of delivery

- Adherence to training guidelines and quality standards





- Drive effective utilization of

LMS / digital platforms

.

- Ensure programs are scalable across:

- Company‑owned stores

- Franchisee / Business Associate stores

4. Stakeholder &

- Cross‑Functional Collaboration

- Partner closely with:

- Retail Operations

- Marketing &
- Merchandising

- HR &

- Business Associate teams

- International Brands like Luxxotica, Zeiss etc

- Incorporate business feedback into program refreshes

.

5. Measurement &

- Impact

- Define learning effectiveness metrics:

- Knowledge & skill lift

- Certification completion

- Trainer effectiveness

- Business‑linked outcomes (where applicable)

- Analyze data from training reports &
- LMS dashboards to recommend improvements.

Work Experience

Education

- Post‑Graduation preferred (MBA / equivalent)

- Graduation mandatory

Experience

- 8–12 years with at least 2 years in eyewear category:

- Retail training / capability / L&D;

- Sales & service environments (jewellery / fashion / luxury preferred)

- Solid experience in:

- Instructional design

- Content creation

- Trainer capability building

- Prior experience leading or mentoring trainers is mandatory.

📌 Lead-Retail Capability (Eyecare)1 (Bengaluru)
🏢 Titan Company
📍 Bengaluru