- Manage and resolve complex incidents, ensuring timely restoration of services and minimal impact on customers.
- Develop and implement incident management processes and procedures to improve efficiency and effectiveness.
- Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.
- Conduct post-incident reviews to identify areas for improvement and implement changes to prevent future occurrences.
- Provide training and guidance to junior team members on incident management best practices.
- Ensure compliance with industry standards and regulations related to incident management.

Job Requirements

- Robust understanding of incident management principles and practices, including ITIL v3/4 frameworks.
- Experience in managing and resolving complex technical issues, focusing on customer satisfaction.
- Excellent communication and interpersonal skills,



with the ability to work effectively with stakeholders at all levels.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions under pressure.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining attention to detail.
- Strong knowledge of service management tools and technologies, including ticketing systems and incident management software.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Incident Management () (Bengaluru)
🏢 Microland
📍 Bengaluru