- Prepares and adheres to internal and external governance model in order to track and
- monitor contractual compliance employee engagement performance and relationship
- health
- Creates the scorecard for the engagement and ensure flow down for the team in order to
- align the team with the engagement objectives
- Anchors the key internal and external governance meetings Monitors adherence within
- engagement in order to sustain delivery predictability
- Oversees and manages day to day operations delivery by Operations team consisting of
- Mangers Team Leads Specialists and Team members and ensuring deliverables towards
- the client are met
- Oversees resource deployment across all processes for the engagement Team Size
- Span Shift Utilization Skill sets technology rollout in order ensure budget pricing
- assumptions compliance
- Conducts periodic reviews with Operations Managers and drives corrective action where
- required in order to ensure delivery predictability
- Prepare and publish MIS and other
- information needed for both internal and external stakeholders either at given frequency or
- pro actively based on project requirements
- Signs off on the service quality plan including the quality control assurance and
- improvement in order to create a comprehensive quality program for the engagement
- Engages with the key client stakeholders on areas of Improvements and commits
- resources in order to enhance customer satisfaction
- Provides subject matter and domain expertise for the functions being services for the
- client brings about Process and Productivity Improve