and Duties

Lead – Business Operations (UPI &

- RuPay), NIPL

Reports to: In charge, Business Operations, NIPL

Job Responsibilities: We are looking for an experienced and proactive Team Leader – Project Management and Business Operations The candidate will primarily lead Project Management role with regards to handling all requirement of the partners from Back-office perspective and will oversee the day to day functioning of UPI and RuPay operations. The ideal candidate will lead a team responsible for Project Management, i.e manage the project end to end from Back Office perspective. Smooth payment operations, ensuring high-quality service delivery, regulatory compliance, and continuous improvement of operational processes 1.

Team Leadership &

- People Management
- Lead, mentor, and manage the Business Operations team handling UPI and RuPay operations.
- Allocate tasks, review team outputs, monitor performance, and ensure timely issue resolution.
- Build operational capability through training, knowledge sessions, and continuous feedback.

2.

Project Management

Skills

- Working knowledge of UPI ecosystem (NPCI, PSP banks, TPAPs, issuers, acquirers) • Awareness of transaction flows, reversals, disputes, chargebacks, and settlements
- Dependency management across IT, operations, compliance, vendor, and NPCI teams • Managing escalations and stakeholder expectations
- SOP creation and updates for UPI back-office activities • Preparing: BRDs / FRDs, UAT sign off documents, Compliance & audit documentation
- Basic understanding of SQL / data analysis is an added advantage
- Coordinating UAT, signoffs, production rollouts
- Tracking post-release issues and stabilization




- Influencing teams without direct reporting authority • Decision making under operational pressure
- UPI &
- RuPay Operations Oversight
- Supervise end-to-end clearing and settlement operations for UPI and RuPay, including settlement to domestic and international partners.
- Ensure operational SLAs, TATs, and service benchmarks are consistently met.

4.

Transaction

Monitoring &

- Issue Resolution
- Review and analyze transaction trends, declines, and exceptions identified by the team.
- Drive decline reduction initiatives with banks, TPAPs, PSPs, and international partners.
- Act as the primary escalation point for operational issues and incidents.

5.

Payment System

Maintenance &

- Coordination
- Work closely with internal Technology, Product, and Risk teams to manage system enhancements, updates, and change requests.
- Conduct periodic operational readiness checks and support new feature deployments.
- Regulatory &
- Compliance Governance
- Ensure strict adherence to NPCI, RBI, and internal regulatory guidelines.
- Maintain compliance documentation, process notes, SOPs, and audit readiness.
- Support internal and external audits with timely data and clarifications.
- Data Analytics &
- Business Insights
- Oversee preparation of analytical dashboards, MIS, and operational reports.
- Translate data insights into actionable recommendations for product, business, and senior leadership.




- Identify opportunities for automation and process optimization.

8.

Stakeholder

Management

- Represent Business Operations in discussions with Banks, TPAPs, international partners, and internal cross-functional teams.
- Conduct periodic performance reviews with stakeholders and ensure alignment on operational KPIs.
- Ensure effective communication of updates, incidents, and insights to senior management.

9.

Strategic

Initiatives

- Support strategy formulation to optimize UPI &
- RuPay transaction volumes.
- Work on initiatives to improve customer experience, merchant acceptance, and partner performance.
- Lead operational projects focused on scalability, efficiency, and risk reduction.

Skills &

- Qualifications:

Education

- Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
- A postgraduate degree (MBA preferred) is an added advantage.

Experience

- Minimum 8–10 years of experience in payment systems, digital payments, or banking operations.
- Minimum 5+ years of team leadership or supervisory experience.

Technical Skills

- Strong understanding of UPI, RuPay, and real-time payment systems.
- Experience with transaction processing, settlement operations, dispute handling, and operational risk.
- Familiarity with RBI/NPCI guidelines, compliance standards, and data security norms.

Soft Skills

- Excellent communication, stakeholder handling, and presentation skills.
- Solid leadership, decision-making, and conflict resolution abilities.
- Ability to work under pressure, manage deadlines, and drive team accountability.
- Analytical mindset with a focus on operational excellence and continuous improvement.

📌 Lead Business Operations (Mumbai)
🏢 NPCI
📍 Mumbai